Basic Function
Please Note: This position is budgeted to have a start date no sooner than January 1, 2026.
Under the direction of the Parks Operations Supervisor, support the coordination of City field and facility reservations, utilizing scheduling and registration software; schedule parks sports fields, facility and picnic shelter rentals; review and schedule parks special use permits; assist with the development of park user agreements and enforcement of policies and procedures; assist with training of support staff and coordinate with other departments and outside agencies when facility bookings are requested.
Representative Duties
- Assist with the administration of the facility rentals and reservation program; analyze, plan and schedule rental requests while enforcing rental policies. E
- Work with internal and external customers to schedule recurring field and facility reservations throughout a calendar year. Assists and interacts with customers via phone, e-mail and in-person regarding facility usage and scheduling. E
- Review new reservation requests; ensure all parties have completed required documentation prior to reservation; assign reservation and permit fees according to fee schedule; invoice, collect fees, or arrange for collection; follow-up on delinquent payments; complete monetary transactions including check handling and credit card processing for facility reservations; provide receipts at the time of payment processing. E
- Assist with the development, implementation, and maintenance of system/process that tracks various user agreements and park use permits, fee waiver requests, and other special requests such as major events or large community events. E
- Schedule field lighting through online software system and cellular phone application; resolve or troubleshoot any field lighting issues during normal business hours. E
- Maximize resources through effective field scheduling, to result in a high use rate. E
- Provide excellent customer service to all partners and user groups. E
- Maintain Parks and Recreation online registration database by creating, editing, and updating rental inventory offerings and fees; create and update forms. Interface with recreation registrar for purposes of troubleshooting issues inside online software. E
- Operate office equipment to perform administrative tasks, including computers and supporting software applications, copiers, fax machines and telephones; edit and maintain documents; create program brochures and graphic arts materials. E
- Compose, prepare, and type a variety of correspondence, memoranda, and reports, including materials of a confidential nature; inspect reports, records, and other data for accuracy, completeness, and compliance with established standards. E
- Assist the Department with the creation of promotional materials, signage, graphics, and ordering supplies, such as uniforms. E
Perform related duties as assigned.
E denotes an essential function of the job.
Knowledge Of
- Principles and practices of a facility rental program.
- Methods and techniques of scheduling to accommodate multiple sports offerings.
- Pertinent Federal, State, and local codes, laws, and regulations.
- Principles and procedures of record keeping.
- Modern office procedures, methods, and equipment, including computers and applicable software applications.
- Recreation registration software.
- Methods and techniques of customer service.
Ability To
- Perform administrative support duties.
- Word processing, spreadsheet, and database management.
- Learn department and program objectives and goals.
- Perform clerical accounting duties in the maintenance of assigned accounts.
- Meet schedules and timelines.
- Operate computer systems and software used by the City.
- Maintain records, files, and filing systems.
- Participate and work effectively in an organization committed to advancing principles and practices of equity and anti-racism.
- Assist in the development of rental policies and procedures.
- Ability to interpret, explain, and enforce rental policies, user agreements, and procedures.
- Schedule sports fields, park facilities, and other park usage.
- Assist in promoting recreation activities in the community.
- Enforce field, facility, special use, and park user agreements.
- Respond to requests and inquiries from the public.
- Work independently in the absence of supervision.
- Understand and follow oral and written instructions.
- Communicate clearly and concisely in English, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
- De-escalate difficult, sensitive, and potentially volatile customer relations and take steps toward resolution.
Required Education And Experience
Any combination that is equivalent to a High School diploma and Two (2) years of office clerical experience with an emphasis in customer service and experience with word processing, spreadsheets, and database management.
Licenses And Other Requirements
- Valid Washington State Driver’s License required by date of appointment.
- A satisfactory three-year driving abstract record, submitted prior to hire.
Preferred
- Experience in sports or recreation programming.
- Experience utilizing recreation registration software.
- Municipal experience preferred.
- Bilingual
The City of SeaTac offers a competitive compensation and benefits package to all eligible employees. These benefits include the following:
Medical Benefits/Life Insurance
- Regence Medical Insurance: choice of a copay or High Deductible Plan with option of a Health Savings Account
- Kaiser Permanente with a Deductible
- Choice of Delta Dental of Washington or Willamette Dental Group for Employer Paid Dental Plans
- VSP is Employer Paid Vision Plan
- Employer Paid Basic Life Insurance and Accidental Death and Dismemberment Insurance with the Hartford Insurance Company
- Employer Paid Long Term Disability with Standard Insurance
- Employee Assistance Program with Compsych
Retirement:
Employees are enrolled in the State of Washington Department of Retirement Systems Plan (PERS); employee and employer contribute to the plan.
Social Security Replacement
The City contributes 5.058% to the 401a Social Security Replacement Plan with MissionSquare 401a. Employee contributes 6.2%.
Deferred Compensation
Employees have the option of contributing to an MissionSquare 457 plan.
Paid Leave
- Accrue 8 hours of sick leave per month
- Accrue 8 hours of vacation leave per month
- 11 paid holidays; 2 floating holidays per year
- Management leave for exempt personnel
Tuition Reimbursement: employees are eligible to participate after completion of their probationary period.
Wellness Program: Fun and engaging wellness activities to encourage a healthy work place.
Commuter Trip Reduction Program: The City provides incentives to reduce single occupancy vehicle commute, and provides a monthly pass up to $100 to cover transit needs.
01
It is required for you to read the full job description and acknowledge understanding of the responsibilities and requirements. Did you read and understand the full job responsibilities?
02
Do you speak a second language?
03
If you answered yes, list the language(s) in which you are fluent.
04
Do you have experience utilizing recreation registration software?
05
Do you have municipal experience?
06
How many years of office clerical experience (with an emphasis in customer service) do you have?
- None
- 0 - 1
- 2 - 3
- 4 - 5
- 6+
- Required Question
