The City of Livermore is seeking an Information Technology Technician to join the Information Technology division. For more information, please contact refer to the
job flyer. DEFINITION
Under general supervision, the Information Technology Technician installs, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communications equipment; provides technical assistance to users; and performs other duties as assigned.
DISTINGUISHING CHARACTERISTICS
Incumbents in this classification perform technical level work in the installing, maintaining and troubleshooting of computer, telephone and data/voice communications equipment. This classification is distinguished from the Senior Information Technology Technician classification in that the latter has advanced technical functions related to network, operating systems, applications, and web administration; technical and functional direction of technical staff; and its role in providing advanced technical support in a specialized area of responsibility.
SUPERVISION RECEIVED
General supervision is provided by the Information Technology Manager, Systems Administrator, and/or Information Technology Coordinator.
SUPERVISION EXERCISED
May provide direction to temporary employees.
Administrative Functions
Prepares and maintains inventory of hardware and software; maintains a record of work activities including installation, repair, maintenance, replacement, and testing of computer and telephone hardware and software; maintains tape library and backup logs; develops and maintains system documentation; maintains accurate, up-to-date files; and communicates effectively both orally and in writing.
Computer Technical Support
Installs, configures, troubleshoots, and maintains computer and telephone hardware, software, and data/voice communication equipment; loads, tunes, configures, and upgrades the operating system; diagnoses and resolves computer problems; analyzes end-user requirements and recommends appropriate solutions; assists in maintaining and administering local area networks; provides support for Internet services; customizes and enhances computer software; evaluates system performance and reports to management; performs preventative maintenance of equipment; follows schedule of system activity and processes application and system jobs; provides technical support; relates effectively with those contacted in the course of work; works effectively under pressure of deadline; responds to emergency situations as required; and uses personal computer to perform word processing, spreadsheet, and specialized functions.
Demonstrated Knowledge of:
Principles of computer systems design, operation, and control; Windows operating system; personal computer diagnostic hardware utilities and testing equipment; personal computer application software packages, including word-processing, spreadsheet, and email; local area networks; hardware and software required to provide Internet services; principles of data communications protocols and hardware; telephone hardware installation and software configuration for PBX, voicemail, and usage reporting systems; and principles of customer service.
Demonstrated Skills to:
Troubleshoot computer and telephone hardware and software problems; install and configure computer and telephone hardware, software, and data/voice communications equipment; develop and maintain effective relationships with those contacted in the course of work; work independently; set priorities and organize work; communicate effectively both orally and in writing with all users and vendors; accommodate interruptions and work well under pressure; meet deadlines; organize and maintain accurate records and files; learn computer related tasks; and exemplify an enthusiastic, resourceful and effective customer service attitude with those contacted in the course of work.
Ability to:
Effectively work as part of a city-wide team; develop and maintain effective relationships with those contacted in the course of work; identify opportunities for improving service, systems, and procedures; work with and maintain confidentiality; learn computer related tasks specific to the City of Livermore; learn and understand principals, procedures, and practices of the City of Livermore municipal operations.
Experience, Education, and Training Guidelines:
Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Experience: Two years experience in the installation, setup, troubleshooting and maintenance of computers and peripheral equipment. Network support experience is desirable.
Education: Associate degree in information technology, computer science, or related field or equivalent combination of education and experience.
Training: Any recent training such as academic courses and certification programs which are relevant to this job classification.
License: Possession of a valid California Driver’s License and a satisfactory driving record as determined by the City.
Other Requirements: Willingness and ability to work scheduled and emergency overtime; be available for call back as required, including scheduled on-call assignments; ability to change work periods and work days dependent on operational requirements of the City; attend classes, seminars, and out-of-town meetings during work and non-work hours as required.
Special Requirements: Essential duties require the mental and/or physical ability to work in a standard office and various environments where data and voice communication equipment is used; read fine print and text on computer monitors; converse in person and over the telephone often over the noise of machinery; use a computer keyboard, tools, and computer pointing devices; bend, stoop, stretch, reach, and climb; and strength to safely lift and move computer equipment weighing up to 40 pounds.
Retitled from Computer Support Technician 6/2002
TheCity of Livermore is an equal opportunity employer and supports workforcediversity.
