#2025-30The City of Sherwood is looking for a Utility Billing Technician!
The utility billing technician will perform a variety of complex activities to contribute to efficient office operations requiring a thorough understanding of department and Public Works Utility programs and procedures. Perform a variety of complex activities to contribute to efficient office operations requiring a thorough understanding of department and Public Works Utility programs and procedures.
A wide variety of complex tasks are performed under general supervision. This classification is expected to function independently in daily tasks and use initiative and independent judgment on non-routine matters. Problems are identified and solved and only the most unusual/complex problems are referred to a supervisor.
Maintain the billing of all City water, sewer, storm drainage, street and broadband accounts. Responsibilities include preparing dispatches for meter reader, managing computerized billing system for all utility billing activities, preparing and distributing bills, adjusting bills as authorized by the Department Supervisor, and handling customer inquiries and complaints. Individuals assigned to this position must also review accounts for misapplied payments, billing errors, address corrections, discount eligibility and lien-related activities. Work is reviewed for accuracy, conformance to established procedures and use of independent judgment.
Establish and maintain files on individual customer accounts, including edits, dispatches, refunds, adjustments, bill stubs and correspondence. Research accounts for billing and/or consumption history.
Dispatch meter reader for repair of meters and new meter installations; initiate adjustments, final readings, refunds, turnoffs for non-payment, sewer connection charges, repair of leaks, etc.
Coordinate and monitor data transfers between various City information systems, including hand-held meter reading units; generate and review various reports for problems and inaccurate information including but not limited to consumption, adjustments, billing,
Identify unusual usage patterns and order meter re-reads as appropriate. Submit proposed billing adjustments for approval.
Monitor accounts for misapplied payments, billing issues and credit card activity. Take appropriate action regarding delinquent accounts, to include sending of related correspondence, initiation of turn-offs, collections, etc. Work closely with other department staff to resolve problems.
Respond to customer inquiries taken by phone or in person, such as new service set up, final bill requests, payments arrangements and service calls. Review customer accounts and answer questions. Compose and type letters to customers. Coordinate and monitor payment arrangements with customers. Review all incoming correspondence, research issues as required and respond as appropriate.
Sort and send utility bills weekly.
Perform a variety of routine administrative activities, such as photocopying, mail, faxing, filing, sorting documents, etc. Process and distribute incoming and outgoing mail.
Maintain cooperative working relationships with City staff, other organizations and the general public.
Maintain cooperative working relationships with City staff, other organizations and the general public.
May perform other duties as assigned. Follow all safety rules and procedures for work areas.
AUXILIARY JOB FUNCTIONS: Provide assistance to other staff as workload and staffing levels dictate. Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility. Maintain work areas in a clean and orderly manner. Support and respect diversity in the workplace.
MANDATORY REQUIREMENTS: Advanced knowledge of office practices and procedures, business English, word processing and spreadsheet software, clerical practices, research methods, report composition and preparation techniques, etc. Ability to operate general office equipment. Equivalent to high school education and five or more years of progressively responsible customer service support experience, or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.
DESIRABLE REQUIREMENTS: Knowledge of municipal government functional areas and specific word processing software utilized within the department.
PHYSICAL DEMANDS OF POSITION: While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility. Duties involve moving materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., and may infrequently require moving materials weighing up to 10 pounds. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, calculator, and standard office equipment.
WORKING CONDITIONS: Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.
SUPERVISORY RESPONSIBILITIES: Supervision is not a typical function assigned to this position. May provide training and orientation to volunteers, students and newly assigned personnel on site policies and practices.
SUPERVISION RECEIVED: Works under the general supervision of the Department Manager/Director.
The City of Sherwood is committed to using a Merit Based System in which recruiting, selecting, and advancing employees is based on their relative knowledge, skills, and abilities.
Selection Process
1. An evaluation of education, training and work experience of submitted application packetswill be screened by Human Resources.
2. A Subject Matter Expert (SME) Panel will perform an in-depth evaluation of education, experience and training taken from your employment application materials to include your resume and cover letter and responses to the supplemental questions (if applicable).
3. Our goal is to schedule oral panel interviews with candidates that successfully passed the SME evaluation step as soon as possible.
Please note: Candidates that are successful in the evaluation process may have their applications referred for additional vacancies in the same classification, or job family.
Veterans' Preference
If you are a Veteran and would like to be considered for a Veterans' preference for this recruitment, please make sure to upload the required documentation to your application and self-select your veteran status.
Accommodation under the Americans with Disabilities Act
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-625-4201 or e-mail to:
humanresources@sherwoodoregon.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
Status of Your Application
You will be advised by e-mail of your status at each step in the application process, from initial application to final employment disposition. Please note that City of Sherwood communicates with all candidates via email. If you "opt out" or "unsubscribe" of email notification from notices in NEOGOV it will impact our ability to communicate with you about job postings.
Questions (?'s) Regarding This Recruitment
Lydia McEvoy, Human Resources Director
recruitment@sherwoodoregon.gov * City of Sherwood is a drug-free workplace *