If leading facilities and property management, strengthening security, and building strong vendor partnerships excites you, this is your chance to make a real impact! As our Manager of Office Operations & Facilities, you will be responsible for running our facilities and creating a safe and efficient environment for staff and members that improves business performance and optimizes productivity.
Who We Are
At First Commonwealth, we’re more than a credit union—we’re a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful.
Every day, we bring new ideas to life, create space for collaboration, and foster a culture where efficiency and innovation lead the way. Here, you’ll join a team of problem solvers, builders, and changemakers who believe in making a tangible difference—whether it’s helping a member buy their first home, empowering a small business to grow, or giving back through community partnerships.
Our mission is to empower the pursuit of financial happiness, and our vision is to become the most beloved financial partner in our communities. We live by our values of Honesty, Innovation, Generosity, Humility, Excellence, and Respect—and they guide everything we do, from how we serve our members to how we support one another.
At First Commonwealth, innovation is encouraged, authenticity is celebrated, and growth is full of possibility. Whether you’re building new skills, shaping ideas, or advancing your career, you’ll find the support and opportunity to make it happen.
We celebrate individuality and inclusion. Our members come from all walks of life, and so do our employees. First Commonwealth is proud to be an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other characteristic protected by law.
Your Responsibilities Will Include
Overseeing credit union facilities, office operations, and physical security across all locations to ensure a safe, compliant, and efficient environment for employees and members. This role manages day-to-day facilities operations, vendor relationships, including the coordination with NAI Summit, and supports risk management, business continuity, and operational effectiveness through sound judgment, cost control, and proactive maintenance in the following areas:
Facilities & Property Management
- Oversee facilities operations for all credit union locations, including branches, headquarters, and support facilities.
- Manage relationships and coordination with NAI Summit, serving as the primary point of contact for facilities-related
services, issues, and planning across the branch network.
- Ensure all leased and owned properties are maintained in a safe, efficient, and cost-effective manner.
- Coordinate landlord and tenant obligations, including CAM reviews, lease compliance, and facilities-related logistics.
- Partner with branch leadership and internal stakeholders to address facilities needs and operational priorities.
Facilities Operations & Vendor Management
- Ensure all facilities are fully operational, including utilities, HVAC, electrical, plumbing, and building systems.
- Develop and maintain preventive maintenance schedules and service standards.
- Identify facility repair, maintenance, and renovation needs and coordinate work with vendors and contractors.
- Manage and oversee third-party vendors, including cleaning, landscaping, snow removal, waste management,
maintenance, and repair services.
- Review invoices, manage contracts, monitor service levels, and ensure vendor accountability.
- Prepare facilities for seasonal and weather-related conditions to minimize operational disruption.
- Provide coordination and support for facilities-related events, moves, and set-up/breakdown activities.
Security, Safety & Risk Support
- Oversee physical security operations and vendor relationships, including alarms, access control, cameras, and related
systems.
- Serve as the primary facilities and physical security liaison to Risk Management.
- Conduct routine inspections of interior and exterior spaces to identify safety, security, and compliance issues.
- Coordinate safety and security training for staff, as appropriate.
- Support business continuity, emergency response planning, and incident investigations involving facilities or physical
security.
- Assist with insurance renewals and claims related to facilities, safety, or security matters.
- Prepare reports related to facilities, maintenance, and physical security for management and Risk Committee review.
Budgeting & Administration
- Develop, manage, and monitor the facilities and office operations budget.
- Forecast capital repairs and facilities-related expenditures and track spending against budget.
- Maintain facilities-related policies, procedures, and documentation, identifying opportunities for efficiency and
improvement.
- Manage purchasing and inventory related to office operations and facilities.
- Supervise assigned staff and coordinate workload, training, and performance management as applicable.
- Support branch refreshes, minor renovations, relocations, and facilities-related projects as needed.
To Succeed In This Role, You Will Have
- Associate’s or Bachelor’s degree in a related discipline.
- Working knowledge of building systems, facilities operations, and general maintenance practices.
- Knowledge of safety, security, and regulatory requirements applicable to facilities (OSHA, ADA, fire and building codes).
- Understanding of physical security systems and vendor management.
- Proficiency with Microsoft Office and facilities-related systems or tools.
- Strong organizational, prioritization, and time-management skills.
- Ability to manage multiple issues across locations with sound judgment and composure.
- Strong vendor management, negotiation, and problem-solving skills.
- Ability to communicate technical issues clearly to non-technical audiences.
- Financial acumen sufficient to manage budgets, review invoices, and explain variances.
- Collaborative approach with branch leadership, Risk, Compliance, and Operations teams.
- Ability to respond effectively to urgent or after-hours facilities or security issues as needed.
Preference Will Be Given To Those Who Have
- Bachelor’s degree in Facilities Management, Construction Management, Engineering, Business, Operations, or a related
field OR an equivalent combination of education and progressively responsible work experience in facilities management,
property management, office operations, or a related discipline.
- Experience in financial services or a credit union environment.
- Supervisory or lead experience.
- Facilities, safety, or project management coursework or certifications.
