NOTICE TO APPLICANT
This position will close at 12:00AM MST on the End Date.
You must ensure your application reflects the correct and current information for your work experience, hours worked per week per position, education, personal information, etc.
Only the information provided on this application is evaluated when determining compensation.
Job Description
PURPOSE SUMMARY. Provide county-wide professional, neutral, and advisory services related to workplace culture, organizational effectiveness, and early conflict resolution. The position functions as a senior individual contributor and subject-matter expert, supporting departments through assessment, facilitation, coaching, and training initiatives designed to improve communication, leadership effectiveness, and employee engagement. This position emphasizes proactive intervention, systemic improvement, and the informal resolution of workplace concerns in alignment with County policies and organizational values.
ESSENTIAL DUTIES.
1. Organizational Assessment and Analysis
Conduct organizational assessments to identify trends, risks, and opportunities related to workplace culture, communication, and employee engagement.
Analyze qualitative and quantitative data to identify recurring themes, emerging issues, or systemic concerns impacting workplace effectiveness.
Develop and recommend strategies, initiatives, and interventions designed to improve workplace culture at the organizational and departmental levels.
Support County-wide culture, civility, and engagement initiatives in collaboration with Human Resources leadership.
2. Conflict Resolution and Consultation
Serve as a primary point of contact for employees, supervisors, and managers seeking consultation related to workplace conflict or interpersonal concerns.
Conduct assessments of workplace situations to determine appropriate informal resolution strategies and advise parties on available options.
Facilitate conflict resolution processes, including mediation, facilitated discussions, conflict coaching, and restorative conversations.
Support early intervention efforts to address workplace concerns before escalation to formal complaints or disciplinary processes.
Clearly communicate the scope and limitations of informal conflict resolution services, including the distinction between advisory support and formal processes.
Maintain strict neutrality and confidentiality in all advisory and conflict resolution activities.
3. Training, Coaching and Development
Lead and coordinate efforts to develop, organize, and present HR training.
Provide day to day leadership, mentorship, training and development of assigned staff.
Design, develop, and deliver training programs and workshops focused on conflict prevention, effective communication, leadership skills, and respectful workplace practices.
Facilitate team-building exercises and group interventions to proactively address concerns and strengthen working relationships.
Provide individual and group coaching to support improved communication, leadership effectiveness, and conflict management skills.
Tailor training and facilitation approaches to meet the needs of diverse audiences and organizational contexts.
4. Program Management and Evaluation
Develop, implement, and evaluate programs related to workplace culture, conflict prevention, and organizational effectiveness.
Establish benchmarks, goals, and outcome measures to assess the effectiveness of initiatives and interventions.
Prepare reports, summaries, and recommendations for management and leadership related to trends, outcomes, and improvement opportunities.
Maintain accurate and confidential records related to mediation, coaching, and conflict resolution activities in accordance with policy.
5. Policy Compliance and Collaboration
Interpret and apply County policies and procedures related to workplace conduct, communication, and culture.
Collaborate with Human Resources leadership to ensure conflict resolution practice aligns with County policies and organizational standards.
ADDITIONAL DUTIES. Other duties as assigned.
QUALIFICATIONS.
A. Education. Bachelor’s degree in human resources, public or business administration, psychology, organizational development, or a directly related field is required. Master’s degree in a related field is preferred.
B. Experience. Five (5) years of full-time professional-level experience in human resources, organizational development, workplace culture, conflict resolution, mediation, or a related field is required. Experience in public-sector preferred.
C. Education/Experience substitution. In accordance with County policy.
D. Licenses/Certifications. Valid driver’s license. Must maintain a valid driver’s license and an acceptable driving record in accordance with County policy. Senior Professional in HR (SPHR), Professional in HR (PHR), Senior Certified Professional (SHRM-SCP), or Certified Professional (SHRM-CP) is preferred. Certification or formal training in conflict resolution, mediation, organizational development, emotional intelligence, communication styles, or leadership development (e.g., DiSC, EQ-I 2.0/360, Crucial Conversations, True Colors, or similar methodologies) is preferred.
E. Other (e.g., post-offer medical exam, polygraph, background check, driver’s license record, etc.). Must pass pre-employment background check and driving record check.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED BY THE POSITION:
Knowledge of:
Advanced working knowledge of the practices, procedures, and principles of public administration and human resources management.
Principles and best practices related to workplace culture, employee engagement, and organizational effectiveness.
Conflict resolution methodologies and alternative dispute resolution techniques.
Adult learning principles and effective training methodologies.
Communication strategies and leadership development concepts.
Research, assessment, and data analysis techniques applicable to organizational settings.
Principles and best practices in human resources to including training, performance management, recruitment and selection, mediation, and conflict resolution.
Skill in:
Facilitating mediations, conflict coaching, and restorative discussions.
Presenting ideas clearly and effectively, both orally and in writing.
Facilitate group discussions and training sessions for diverse audiences.
Apply emotional intelligence and behavioral frameworks to improve communication and workplace relationships.
Utilize various applications, computer programs, and business software applications including, but not limited to, spreadsheets, databases, and HR information systems.
Ability to:
Exercise independent judgment in various situations and determine appropriate course of action in complex situations.
Handle sensitive matters with discretion and maintain strict confidentiality.
Assess interpersonal dynamics and organizational issues objectively.
Provide high-quality customer service to employees and management.
Establish and maintain effective, cooperative working relationships.
Compensation Range
$65,457.60 - $106,808.00
Doña Ana County is an Equal Employment Opportunity Employer. It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person’s race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.
Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County. Please see http://www.donaanacounty.org/ada/ for our Public Notice and to get the Testing/Interview Accommodation Request Form or call 575-647-7210 for assistance.
