Job Summary
This position is responsible for receiving animal enforcement calls, dispatching appropriate department personnel, and providing both administrative and occasional field support for shelter and regulatory operations.
Work is performed and duties are carried out in accordance with established policies, procedures, and Borough core values: Accountability, Customer Focus, Dedication, Integrity, Responsiveness and Teamwork.
Pay Grade
I1 - I5 - DOE
Minimum Requirements
High School diploma or equivalent.
Five (5) years of experience in a similar position, sufficient to understand the basic principles relevant to the major duties of the position. Relevant experience would be: Customer service experience, including phone calls, managing difficult or emotional situations; Dispatching services for animal services, police, EMS or fire department; Managing data entry, records and digital filing systems; and Working as an animal care professional, especially with a municipality.
Must successfully pass a pre-employment background check, drug test, and physical.
Completion of Incident Command System (ICS) courses, ICS 100 and IS 700, within ninety (90) days of hire.
Duties/Responsibilities
- Receives emergency and non-emergency calls by phone, fax and email; gathers information in order to determine appropriate response.
- Operates two-way radio to maintain contact with field personnel.
- Processes written complaints, completed case files, kennel/cattery/mushing applications, and other forms.
- Establishes and maintains files, records and other information both by hard copy and by data entry.
- Files and maintains shelter documents in accordance with records retention guidelines.
- Tracks the location of field personnel.
- Assists the public with animal adoptions.
- Provides operational support to shelter functions as directed; monitors, orders, and maintains office supplies; maintains social media websites in coordination with shelter leadership; maintains cleanliness and organization of the dispatch office and enforcement areas.
- Assists shelters, enforcement and medical personnel with animal handling.
- Provides field support to officers during kennel/cattery/mushing license inspections by assisting with coordination and ensuring accurate documentation of compliance activities.
- Administers vaccinations and microchips.
- Performs related duties.
Temporary and Thousand Hour (1000) employees for the Mat-Su Borough do not receive a benefits package. Following is a brief description of the only benefit provided to this class of employee.
Alaska Supplemental Benefits System
The Supplemental Benefits System (SBS) is in lieu of Social Security and is mandatory. An employee contributes at 6.13% of gross wages, matched by the Borough (6.13%), on the present wage base of $176,100.
01
Explain your experience with verbally combative or hostile customers?
02
Can you explain what MSB Title 24 addresses?
03
Have you witnessed or participated in the euthanasia of an animal/animals? If so, please describe the circumstances and your involvement.
04
Do you have a background in animal control, dispatching or law enforcement? If so, please provide a detailed history.
05
Do you have any experience public education or presenting to a large group? Please explain
06
Are you allergic to any animals?
07
This position is 1000 hour position and can only work 1000 hours in a twelve month period. After the initial training period, the position will be scheduled the primary working days of Sunday and Monday, 9 a.m. to 6 p.m. and as needed to fill in and/or support the enforcement team. Do you understand the requirements and limitations of the position’s working days/hours? And do you have any conflicts?
