Are you seeking a dynamic career that challenges you, offers significant responsibility, and allows you to directly impact your community's safety? Dunn County's emergency communications center is now hiring a Full-Time Telecommunicator.
We're looking for exceptional individuals who thrive in fast-paced environments and excel at multitasking. As a Telecommunicator, you'll be the crucial link between citizens in need and our first responders. Your role will involve:- Efficiently gathering critical information from callers using structured protocols
- Swiftly and accurately entering data to dispatch emergency services
- Providing vital information to field personnel, ensuring their safety and effectiveness
This position demands a unique blend of empathy, composure, and precision. You'll be the calm voice in crisis situations, the first point of contact for those seeking help, and an indispensable support for our emergency response teams.If you're ready to take on a role where every day brings new challenges and the opportunity to make a real difference, we want to hear from you. Join our team and become an essential part of Dunn County's public safety network.The anticipated starting wage is between $26.59/hr and $28.66/hr.The following duties are primarily performed and which are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position. Other duties may be required and assigned.
- Answers incoming emergency assistance calls. Assesses the need and urgency of requests and situations; provides emergency medical instructions; and dispatches emergency response personnel (including law enforcement, fire and emergency medical personnel) to incidents.
- Receives and accurately relays/transcribes information, messages and requests for the Communications Center. Enters data and information into department and state computer databases.
- Maintains knowledge of current emergency communication policies and procedures and state, national and local dispatch codes. Participates in on-going training.
- Answers telephone requests for information.
- Performs emergency warning notifications.
- Performs clerical and general office functions, including minor repair and maintenance (e.g. keyboards, battery replacements, etc.). Maintains logs, records and files, as required.
- Operates teletype equipment; enters warrants, stolen vehicles, missing persons and other information.
- Provides court testimony as required.
- Performs other duties of a comparable level/type, as assigned.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
- High School Diploma or GED
LICENSES, CERTIFICATIONS, AND OTHER REQUIREMENTS
- Prior to hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Must obtain certification in Transaction Information for the Management of Enforcements (TIME), Emergency Medical Dispatch and CPR within one (1) year of hire and maintain as required.
DESIRED QUALIFICATIONS
- Prior dispatch and responsible fire, emergency medical or law enforcement experience preferred.
- CPR Certification
- EMD Advanced Training
- TIME Certification
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES QUALIFICATIONS
In order to perform the duties of the position (listed above) the following knowledge, skills, and abilities are essential for the Telecommunicator to possess.
- Knowledge of fundamentals and operation of communication/dispatch systems, recordkeeping systems, mapping systems, computer systems and equipment.
- Knowledge of computer operation or applications/software designed for emergency response/law enforcement, information storage, communication and/or retrieval.
- Knowledge of departmental general emergency response functions (e.g. dispatch, communications and department recordkeeping requirements).
- Knowledge of the roles of emergency response personnel.
- Knowledge of County geography.
- Knowledge of standard office equipment.
- Skill in monitoring communications with the public and emergency response personnel in the field to ensure safety and provide communication assistance and support, as needed.
- Skill in operating radio, computer aided dispatch, telecommunication systems and other emergency communications equipment/systems utilized by the department.
- Skill in dispatching emergency response personnel to calls for service.
- Skill in learning, assessing and applying dispatch and records management procedures and routines and equipment appropriately to emergency response situations.
- Skill in reading and interpreting maps.
- Skill in entering criminal warrants, stolen vehicles, missing persons or other information required of the job in accordance with the National Crime Information Center (NCIC) policies and procedures.
- Ability to make appropriate decisions under stressful situations in accordance with established departmental procedures, routines and processes.
- Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
- Ability to establish and maintain effective working relationships with coworkers, supervisors, the general public and emergency response personnel.
- Ability to exchange information sufficiently and serve as a liaison to emergency response personnel.
- Ability to follow department and Dunn County policies and procedures.
- Ability to maintain confidentiality.
- Ability to work the allocated hours of the position.
MINIMUM LANGUAGE SKILLS QUALIFICATIONS
In order to perform the duties of the position (listed above) the following language skills are essential for the Telecommunicator to possess.
- Ability to communicate clearly and effectively with other staff members, supervisors, and community members in written and verbal form.
- English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.
MINIMUM REASONING ABILITY QUALIFICATIONS
In order to perform the duties of the position (listed above) the following reasoning abilities are essential for the Telecommunicator to possess.
- Ability to understand and effectively carry out verbal and written instructions.
- Must have ability to work accurately with attention to detail.
- Ability to prepare and maintain accurate and concise records and reports.
MINIMUM MATHEMATICAL ABILITY QUALIFICATIONS
In order to perform the duties of the position (listed above) the following mathematical skills are essential for the Telecommunicator to possess.
- Ability to make arithmetic computations using whole numbers, fractions and decimals.
In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor or Human Resources. PHYSICAL REQUIREMENTS- Physical effort will typically require infrequent exertion of objects weighing up to 10 pounds.
- Work continuously requires sitting, speaking, hearing, and using hands to key, handle or feel. Work frequently requires reaching with hands and arms and occasionally requires standing, walking, stooping, kneeling and crouching.
- Work has standard vision requirements.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Work has minimal environmental risks.
- Work is generally in a moderately noisy location (e.g. business office, moderate traffic).
WORK ENVIRONMENT- Work is primarily in an office setting.
- Job duties involve dealing with members of the public who may be angry, upset or in distress.
Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company, and is subject to change by the employer as the needs of the employer and requirements of the job change.