The Hamilton County Health & Social Services Division has a responsibility to respond quickly and efficiently when public health emergencies occur. All Hamilton County Health & Social Services Division employees are responsible for ensuring their contact information is current and they are accessible should a public health emergency arise. The Hamilton County Health & Social Services Division maintains a call down system to store contact information and mobilize staff in the event of an emergency. During a public health emergency, all staff are required to respond should a call to mobilize be made. During a public health emergency, work hours for any and all Hamilton County Health & Social Services Division employees are subject to modification to meet the needs of the community.
Under general supervision, responsible for assisting in providing coaching, onboarding, training, and reflective supervision for the CHANT staff. Responsible for quality assurance and compliance with program regulations and procedures which includes monitoring pathway progression of families on the CHANT and CYSHCN programs. Responsible for coordinating and planning targeted community–based outreach activities. Assists the Health Program Manager with troubleshooting programmatic and staffing concerns and is presently available for the staff on a regular basis.
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, physical requirements, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)
Responsible for providing daily assistance to Care Coordinators as needed with pathway progression either in daily consultation or via reflective supervision. Works closely with the Metro Lead (Health Program Manager) Medical Services Lead (Nurse Specialist) Team Lead (Social Worker II), and Medical Services assistants (Health Case Managers) to streamline any internal process to assist Care Coordinators with the CYSHCN application process. Ensures staff has equipment and necessary tools to perform daily CHANT duties (i.e., tablet, phone, Bluetooth, monitors, etc.)
Responsible for organizing and implementing the monthly, targeted based community outreach engagement event as needed. Assigns and supervises / monitors team participation for community-based events. Responsible for updating the CHANT community outreach report in RedCap on a regular basis and identifies, establishes, and maintains relationships with community partners to engage collaboration.
Coordinates & assists with leading CHANT huddles (team meetings) in a team leadership approach.
Monitors and conducts daily supervision of progression of CHANT staff along with training and onboarding. Follows up with Care Coordinators on performance via desk audit and reflective supervision.
Provides Care Coordination services as needed in the event of vacancies and/or limited staff.
Works in tandem with the Metro Lead in the development and implementation of CHANT in accordance to programmatic guidelines.
Serves as a communication “link” (along with other leads) between Central Office and CHANT staff.
Provides reflective supervision, coaching, and training for Care Coordinators per guidelines. Attends and conducts home visits as needed per Care Coordinator request and for observation/evaluation purposes and reflective supervision purposes per guidelines. Assists in seeking out appropriate staff trainings and development and keeps a log of each Care Coordinator’s progression. Reviews data reports for continuous quality improvement (monthly along with other team leads). Assists in preparing quarterly reports for CHANT compliance with Central Office and attends in-person or virtual quarterly meetings.
Monitors program for compliance with contractual obligation per grant allocation. Identifies, engages, and maintains relationships with community partners. Attends trainings, conferences, conference calls, and meetings required by the CHANT state grant. Adheres to Hamilton County HR policy and evaluation processes for supervised staff under the supervision of the Health Program Manager.
Performs other related duties as assigned.
Knowledge of how a central intake for referrals system works.
Knowledgeable in determining case weights and assigning referred cases to Care Coordinators.
Knowledge of or willing to learn how to proficiently navigate various platforms including RedCap, PTBMIS, and TennIIS.
Knowledgeable in determining case weights and assigning referred cases to Care Coordinators.
Knowledge of infant and early childhood development and the basics of infant and child mental health
Knowledge of the ASQ and Adverse Childhood Experiences screenings.
Knowledge of and supports using a strengths-based approach when providing services to families
Knowledge of statistical data collection and analysis methods and practices.
Knowledge of research methods, analysis, practices, and procedures.
Knowledge of needs assessments and population survey methodology.
Knowledge of current public health issues, trends, and services
Knowledge and experience in personnel concerns including teambuilding, supervision, guidance, training, onboarding, and reflective supervision.
Knowledge of family and community engagement practices
Knowledge and understanding of social service case management best practices and procedures
Knowledge of local community services and agencies
Knowledge of customer service/public relations methods, practices, and procedures.
Knowledge of computer hardware and software and peripherals utilized in service documentation, data collection, and statistical analysis (these include but are not limited to: RedCap, PTBMIS, TennIIS
Knowledge of issues related to population served.
Skill in organization and time management.
Skill and experience in working with a team greater than ten staff members.
Skill in group facilitation and public speaking
Skill in establishing and maintaining cooperative working relationships with employees, colleagues, team leads, director, administrator, and community entities.
Skill in interpreting data and related information for needs assessments and outcome evaluations
Skill in multi-tasking
Skill in developing staff evaluations and performance improvement plans as needed per county policy.
Skill in Interacting with other entities in developing strategies and interventions.
Skill in effectively communicating in both oral and written form
Skill in prioritizing, scheduling, assigning, reviewing, and evaluating work.
Skill utilizing verbal and written communication in the development of reports, presentations, internal procedures, etc.
Skill utilizing customer service/public relations techniques to respond to inquiries and complaints.
Skill in providing technical assistance in the interpretation of statistical data.
Ability to work with a large team at any given time and prioritize daily troubleshooting as needed.
A Bachelor’s Degree in Psychology, Behavioral Health, Public Health, Social Work, Early Childhood Development, Social Services, Human Services, Sociology, Industrial/Organizational Psychology, Community Engagement, or a closely related field and at least four (4) years of direct work experience in the area of assignment or a closely related field, two (2) years of which must be in a lead or supervisory role. A valid driver’s license is required.
ADDITIONAL REQUIREMENTS:
Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or an Emergency Vehicle Operations Course (EVOC) provided at the department level.
This position is deemed essential during inclement weather situations and must report to or remain at work, even when administrative closings are announced, as determined by the Department Head.
PHYSICAL REQUIREMENTS:
Work requires participation in CHANT community outreach activities. Requires extensive computer usage in a fast-paced environment. Requires some out of town travel. Requires extended periods of concentration to detail along with sitting and/or standing. Work requires transporting and setting up presentation display and supplies weighing up to 35 pounds. Some work outside standard business hours is required when doing presentations and community outreach events. Possible exposure to infectious diseases, blood, air, environmental hazards, and water borne pathogens when performing community outreach engagements or home visits.
ADDITIONAL INFORMATION:
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change.
All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance.
All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice.
AN EQUAL OPPORTUNITY EMPLOYER
Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County's Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page.
https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx
