The City of Gresham is seeking a collaborative, service-oriented, and technically skilled Business Systems Analyst (BSA) to support the Department of Environmental Services (DES) as part of the City’s Information Technology Department. This person will play a key role in analyzing business needs, improving operational processes, and implementing technology solutions that enhance how staff and the community access and use operational and environmental information. The BSA reports to the IT Enterprise Applications Manager and serves as a primary resource for business systems support, data integrity, system integrations, and continuous improvement. The position supports the Department of Environmental Services team and collaborates with staff across multiple divisions to ensure that related business applications are effectively integrated with enterprise systems used by DES.
This job posting will be open to the first 100 applicants or through 3/15/26.
As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.
Position Description:
What you will get to do:
- Serve as a primary business systems resource and subject matter expert for integrating enterprise business applications and operational systems.
- Analyze business processes, requirements, and data needs to support integration activities between departmental software solutions.
- Develop, maintain, and validate enterprise datasets used by applications and business systems.
- Provide technical assistance and troubleshooting support to departments using business systems.
- Design solutions for accessing, visualizing, and analyzing data originating from multiple business systems.
- Collaborate with internal and external stakeholders to understand operational needs and define requirements for system improvements.
- Facilitate project team meetings and coordinate the planning, analysis, design, and implementation of business systems projects.
- Determine business objectives, document scope, gather detailed requirements, manage changes, and assist with implementing system enhancements.
- Perform Other Duties as Assigned.
Qualities we are looking for:
- An interest in public works and infrastructure systems, and their importance in meeting community needs
- The ability to establish and maintain proactive, positive working relationships with internal and external customers, and to collaborate effectively across diverse departments, stakeholder groups, and the team.
- An engaged team member who actively participates in discussions by listening, observing, and contributing relevant insights.
- Strong meeting facilitation skills, including the ability to develop agendas, lead discussions, and provide structure in meetings with vendors, project teams, and internal partners.
- Natural curiosity and analytical ability, with the capacity to independently research solutions, identify root causes, and resolve technical or process-related issues.
- Ability to adapt to changing priorities, manage challenges constructively, and handle multiple concurrent tasks.
- Genuine interest in business systems, and improving organizational processes.
- Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
- Skill in explaining technical concepts in an understandable manner tailored to user needs.
- Proactive approach to learning and adopting new technologies and tools.
- Strong organizational and prioritization skills to manage workload and meet deadlines.
- Professionalism in giving and receiving feedback, collaborating with others, and supporting a positive team culture.
- Ability to exercise discretion and judgment with confidential or sensitive information.
- Capacity to motivate, coordinate, and guide others when leading meetings or assisting users with system processes.
Qualifications:
Minimum Qualifications:
Any combination of education, training, and experience that provides the required knowledge, skills, and abilities will be considered.
- Bachelor's degree in computer science, information systems management, public administration, business administration, data science or analytics or related field.
- Three (3) years of progressively responsible professional experience performing business systems analysis, application support, system integration, or related technical work.
Preferred Qualifications:
- Applicable professional certification related to information systems or business analysis.
- Experience with scripting or programming tools used for workflow automation, data processing, or system integration.
- Experience supporting business systems or operational workflows in a public-sector or infrastructure-related environment.
- Experience using tools that support data transformation, system integration, or data migration processes.
- Experience with integration of enterprise applications such as work management and Enterprise Asset Management.
- Foundational understanding of enterprise networking concepts, system architecture, and security considerations.
Selection Process:
To apply for this position, click 'Apply' at the top of this job posting
Required application materials:
- Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
- Your detailed responses to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your required application materials. Learn more about Oregon Equal Pay.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.
A review of the required application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veteran's Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov.
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment will be contingent on successful completion of a criminal background check.
