Case Manager - Housing & Community Assistance-Based Programs - R20484

Sarasota County Government • Full-time • Sarasota, Florida, United States • from $58.95k / year • 3w ago

Start Here. Grow Here. Stay Here.

Sarasota County Government is seeking a dedicated Case Manager to support our State Housing Initiatives Partnership (SHIP), HOME Investment Partnerships (HOME), and other local, state, and federally funded housing programs. In this role, you’ll help homeowners, lenders, and community partners access funding that preserves and expands affordable housing opportunities throughout our community. You’ll work closely with very low-, low-, and moderate-income households, including individuals with special needs, guiding them through rehabilitation, home purchase assistance, new construction, and other housing initiatives that truly make a difference. This is an exciting opportunity for someone who is passionate about serving others, navigating applications and eligibility requirements, and positively impacting families in need. Candidates may qualify with an associate’s degree and 3+ years of related experience, a bachelor’s degree and 1+ year of related experience, or 5+ years of professional related experience in lieu of a degree. If you bring experience in case management or affordable housing, strong communication and organizational skills, and a commitment to excellent customer service, we encourage you to apply today and join us in strengthening our community through housing support.

About the Position

In this role, you will be responsible for...

Household Intake and Support:

Guide qualifying homeowners and lenders through every stage of the assistance process - from pre-application to project completion - ensuring a smooth and supportive experience.
Conduct application intake, collect required documentation, review eligibility, verify benefits, and coordinate award determination and closings.
Provide clear, friendly guidance to applicants by phone, email, and in person regarding available programs, requirements, and next steps.
Support clients in setting up and navigating the County’s electronic system, monitoring case status updates, completing assigned tasks, and understanding award and closeout notices.
Maintain thorough and accurate case notes, client files, and financial records in compliance with established policies and procedures.
Organize, scan, and securely store required eligibility documents in electronic databases and case management systems while keeping hard copy files up to date.

Other Stakeholder Coordination:

Build and maintain strong partnerships with for-profit and non-profit stakeholders, including financial institutions, housing authorities, service providers, vendors, and contractors.
Collaborate with community partners to support the effective delivery of assistance programs and ensure a seamless process for all parties involved.
Assist with preparing documentation, correspondence, and reviewing applications and eligibility materials submitted by non-household stakeholders.

About the Schedule

Work Hours:

Full-time, 40 hours per week.
Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m. (no weekends!)

As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

E-Work/Hybrid Work: Enjoy the flexibility of working from home up to 2 days per week! After your first 6 months, and based on job performance and departmental needs, you’ll be eligible to take advantage of this great benefit.

About You

To be considered for this role, you must have the following:

Associate's degree from an accredited college or university with 3+ years of job-related experience.
OR: Bachelor's degree from an accredited college or university in a job-related field with 1+ year job-related experience.
OR: 5+ years of professional related experience can be substituted for the degree (at management discretion).

The ideal candidate has the following knowledge, skills, and/or abilities:

Please note that these are not requirements but bonuses for your consideration.

Experience in case management, affordable housing, and/or grant-funded programs, with the ability to navigate program requirements confidently.
Strong written and verbal communication skills, with the ability to resolve conflicts and de-escalate sensitive situations professionally.
Detail-oriented and highly organized, with a solid understanding of compliance standards, record-keeping practices, and file closeout procedures.
Ability to quickly learn and apply housing program policies, procedures, and regulatory requirements.
Customer-focused professional who works effectively with socio-economic and ethnically diverse populations and thrives in a fast-paced environment.
Proficient in Microsoft Word, Excel, Outlook, and internet research tools, and able to travel throughout the designated county area as needed.

Physical Demands: Employees in this role must occasionally lift and/or move up to 20 lbs.

About Everything Else

Starting Pay: $58,947.20

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents. You will need to present the following items on your first day:

1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)

2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
For more information about employee benefits, please click this link or visit SCGov.net for additional information.
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Apply