The Information Technology (IT) Director is responsible for overseeing technology operations of the entire County, including public safety communications, network operations, telecommunications, programming, user support, and the help desk. The IT Director ensures cost-effective systems, software, and hardware are implemented that meet the needs of County departments; provides for the security of the County's network; and is strategic in anticipating and planning for future IT needs.
40% Plan and execute a strategy for implementation of IT systems, software, and hardware across County operations.
-Oversee the analysis, design, and recommendation of cost-effective information systems.
-Procure systems, software, hardware, supplies, etc.
-Manage contracts with third-party vendors and consultants to augment staff when internal resources or expertise are insufficient.
-Manage centrally budgets and costs related to various Countywide and departmental technology initiatives and projects.
-Develop an annual plan for the completion of IT projects and tasks, including the distribution and installation of hardware and software.
-Develop, track, and report regularly on metrics that demonstrate IT operations are running efficiently and effectively.
20% Ensure the security and integrity of County data and information technology assets.
-Develop a robust cybersecurity plan, including regular testing of defenses and communication -County staff regarding best practices.
-Promote data integrity through appropriate separation of duties and other means.
-Implement solutions to ensure the confidentiality of data, such as HIPAA-related data, personally identifiable information, and client records.
-Create internal controls over financial systems to protect against possible fraud.
-Develop back-up systems and emergency procedures to facilitate access to data and software in emergency situations.
20% Establish and maintain good working relationships with Department Heads and other County staff.
-Work closely with Department Heads and other County staff as customers to determine and provide for operational technology needs.
-Ensure the department is responsive to the ongoing needs of its customers/departments.
-Seek and incorporate feedback from customers into ongoing operational analysis and improvement initiatives.
15% Supervise and direct the administrative operations of the department
-Develop and monitor the department budget.
-Supervise staff and ensure they receive sufficient training and professional development to fulfill their responsibilities.
-Hire and hold staff accountable, including through regular performance feedback and evaluations.
-Ensure communication, coordination, and engagement among and with the various IT functions and staff.
-Regularly review the department's organizational structure to keep pace with changing technology.
-Ensure staff are cross-trained and engage in succession planning to ensure both short- and long-term back up support for IT systems is available.
5% Other duties as assigned.-Strong communication skills (both written and oral) and successful experience with team motivation.
-Strong analytical and creative problem solving capabilities.
-ITIL and HIPAA experience or knowledge a plus.
-Strong process development skills.
-Ability to conceptualize, launch and deliver multiple IT projects on time and within budget.
-Skilled at identifying and evaluating new technological developments and gauging their appropriateness and relevance.
-Strong organizational skills and management of central IT resources and applications as well as coordinating departmental and client resources and initiatives.
-Experience in capacity planning and data center infrastructure development as well as computing technology and operations.
-Thorough understanding and enforcer of all local, state and federal laws that affect the IT department and infrastructure.
-Ability to analyze user business and technology needs, formulate conceptual frameworks and apply state-of-the-art technology in developing integrated, efficient and cost-effective solutions.
-Strong project management skills
-Ability to use strategic view to ensure that IT is positioned to respond to evolving needs
Interactions and Communications
Interactions with others are frequently focused on complex issues of major importance to the County organization. Substantial interaction with staff at all levels as well as responsibility to develop strong business relationships with business unit management, county board and key vendors.
Decision Making
This position has final authority in making decisions that are consistent with policies and precedents. These decisions directly impact performance at the countywide level and information is provided with additional research and observations which contributes to the decision making process. These judgements require a close collaboration with fellow department heads, administration and elected officials.
Thinking and Problem Solving
In relation to established procedures, protocols and policies of the County, challenges and problems occurring in this position are complicated and require interpretation and application of policies and objectives impacting large departments or multiple departments of the County organization.--Graduation from an accredited college or university with a bachelor's degree in information technology, business, or a related field, master's degree preferred.
--7-10 years experience working in information technology or a related field.
-- 5 years supervisory experience.
--An equivalent combination of training and experience which provides the above knowledge, abilities and skills.
- Ability to sit for long periods of time.
- Ability to lift, climb, or bend occasionally.