The City of Oxnard's Housing Department is seeking a Housing Specialist with strong administrative and customer service skills to be part of the Housing team.
WHAT YOU’LL DO:
- Determine initial and continued eligibility for housing assistance programs based on financial information, household size, and applicable program guidelines
- Calculate housing assistance payments and family share for program participants and residents
- Maintain a caseload; ensure applications, recertifications, and supporting documentation are accurate and up to date; organize and prioritize caseload to ensure necessary actions are taken and processed within established timeframes
- Process Annual Recertifications and interim changes; review changes in income and household composition; send out appropriate requests for information; review third-party verification; recalculate housing assistance payments and/or household rental obligation
- Complete verifications of employment, income calculations, identify allowances, and confirm expenses
- Schedule and conduct a briefing to explain housing programs; program requirements and guidelines; applicant, participant, and resident rights and responsibilities; and the Authority’s role
- Receive and process Notice to Vacate from participants/owners and eviction notices from owners; place payments on hold; notify the participant and owner of intended actions
- Initiate and conduct counseling for those participants/residents in violation of lease and/or voucher regulations
- Maintain accurate and organized case management files, including case notes, documentation, and electronic records; update information, research discrepancies, and perform data entry
- Review, interpret and apply local, state, and federal housing laws, policies and procedures
- Provide timely and professional communication to customers regarding program rules, payments, and tenancy issues, and resolve customer complaints
- Conduct home inspections
- Prepare and issue notices to residents
- Perform other duties as assigned
Payroll/Classification Title: Administrative Services Specialist
SUPERVISION EXERCISED / SUPERVISION RECEIVED:
Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.
DISTINGUISHING CHARACTERISTICS:
This classification is distinguished from the Administrative Services Technician in that it performs more advanced processing of transactions and performs basic research, verification and reconciliation of accounts, data and/or other information related to assignment area.
WORK SCHEDULE: The normal work week is Monday through Thursday 8:00am to 6:00pm and alternating Fridays 8:00am to 5:00pm. Depending on the area of assignment staff may be assigned to a shift that is outside the standard work hours. This position may be required to be available for additional hours in response to peaks in workloads and changes in department needs. The standard work environment varies depending on assignment but is typically either primarily in an office setting or out in the field. The City does not offer hybrid or remote work.
(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Department.)
Provides specialized office work and customer service in support of internal and external customers.
May serve as a lead worker assigning work and monitoring work completion.
Researches, reviews and provides resolution to escalated issues and complaints; gathers and reviews related detailed information; determines best communication methods and procedures to resolve issues.
Reviews and evaluates business processes and procedures; provides recommendations for improved processes and solutions to customer support issues.
Compiles data and performs basic analysis; provides specialized account support which may include reviewing account history information, resolving discrepancies, and/or making adjustments.
Updates and maintains files, records, documents and database information; prepares, updates and maintains business process and procedural documentation; prepares audit, financial and/or other summary reports.
Performs other duties of a similar nature and level as assigned.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:
Positions assigned to housing may be responsible for:
- Maintaining spreadsheets;
- Conducting background checks;
- Determining program eligibility;
- Scheduling and conducting interviews with applicants;
- Making referrals to case managers;
- Responding to client questions and resolving complaints;
- Performing inspections of housing units;
- Making home visits;
- Calculating and processing financial transactions.
EDUCATION AND EXPERIENCE:
- High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment; OR
- Associate’s degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
OTHER REQUIREMENTS:- Must be able to effectively communicate in English, both orally and in writing
- Bilingual in English and Spanish may be required for some positions.
NOTE: To qualify for the educational incentive benefit, candidates must possess a degree level of Bachelor's or above. APPLICATION PROCESS:
Submit NEOGOV/Government Jobs on-line application.
Complete and submit responses to the supplemental questions, if required.
Upload resume, cover letter, proof of degree (transcript), or other requested documents.
Your application may be rejected as incomplete if you do not include the relevant information in the online application and include the information only on the resume. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted. Cover letters and/or optional resumes are not accepted in lieu of a completed application.
The list of qualified candidates established from this recruitment may be used to fill other full-time, part-time, and temporary assignments.
Selected candidate(s) must pass a thorough background investigation.
UNION MEMBERSHIP: Positions in this classification are represented by the Service Employees International Union (SEIU).
NOTE: For most positions, the City of Oxnard relies on office automation (Microsoft Office/Google) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all positions.
Employees are required to participate in the City's direct deposit plan and are paid on a bi-weekly basis.
This position requires a 12 month probationary period.
Pursuant to California Government Code Section 3100, all public employees are required to serve as disaster service workers subject to such disaster service activities as may be assigned to them.
If a candidate accepts a conditional job offer with the City of Oxnard, any and all pending applications for active recruitments with the City of Oxnard will be withdrawn and no longer considered.
EQUAL OPPORTUNITY: The City of Oxnard is an Equal Opportunity Employer and welcomes applications from all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, medical condition, disability or sexual orientation. REASONABLE ACCOMMODATION: The City of Oxnard makes reasonable accommodation for individuals/people with disabilities. If you believe you require special arrangements to participate in the testing process, you must inform the Human Resources Department in writing no later than the filing date. Applicants who request such accommodation must document their request with an explanation of the type and extent of accommodation required.
LEGAL REQUIREMENT: On the first day of employment, new employees must provide proof of citizenship or documentation of legal right to work in the United States in compliance with the Immigration Reform and Control Act of 1986, as amended. The City participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, please contact DHS. 888-897-7781 dhs.gov/e-verify
If you have any questions regarding this recruitment, please contact Raul Almanza at raul.almanza@oxnard.org.
NOTE: The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice