The Docks & Harbors Department is hiring an Administrative Assistant to join our team.
When you join the Docks & Harbor Department, you are joining a department that values personal and professional development. We highly value creative thinking and approach all tasks with a team mindset.
WHO WE ARE LOOKING FOR
- Excellent oral and written skills;
- Able to research and interpret regulations;
- Excellent computer and database skills;
- Provide Excellent Customer Service, ability to exercise tact, self-restraint, judgment, and strategy in dealing with a variety of people, including appointed and elected public officials and others;
- Ability to analyze problems, develop logical and realistic conclusions, communicate ideas clearly, establish and maintain cooperative relationships with others;
- Ability to identify, research and resolve a wide range of work-related problems such as public complaints and inquiries;
- Must be reliable and dependable and able to work in a team environment.
WHAT CBJ CAN OFFER YOU
This position will receive a competitive salary package that includes the opportunity for regular pay increases, 13 paid holidays a year, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave and retirement credit through PERS (Public Employees’ Retirement System).
We value the health and well-being of our employees. The CBJ provides free parking, paid time off for parent teacher conferences, the ability to participate in a robust wellness program that includes discounts to CBJ recreational centers and local fitness programs, free bi-annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance.
WORKING HOURS AND LOCATION
This position works five (5) days a week from 8:00am – 4:30pm. Work location will be at the Port Field Office.
- Under general supervision, performs clerical and administrative support duties for the City and Borough of Juneau Docks & Harbors Department.
- Work will require knowledge of Docks & Harbors ordinances and regulations.
- Accepts payments for fees, bills, and permits. Write receipts, make bank deposits and prepare revenue transmittals.
- Performs detailed research on customer billing discrepancies and communicates results to Docks & Harbor patrons’ inquiries to resolve noncompliance issues. Prepares billing and payment history as requested by customers.
- Will maintain and update customer accounts using the specialized harbor accounting program.
- Receives and screens telephone calls and walk-ins, inquiries about nature and urgency of their business; answers questions on status of current projects.
- Creates, evaluates and implements office procedures, technical filing and indexing systems and forms for own use; implements changes subject to approval of supervisor.
- May gather information on prices and availability of goods and services; solicit informal bids; prepare delivery orders and purchase requisitions for supplies and equipment; and monitor and assist in preparing and processing paperwork to obtain and pay for routine and recurring services.
- May act as liaison with Building Maintenance employees, building owners and/or contractors to maintain and coordinate building security, phone systems, building codes and passes, general maintenance, and/or building environment issues.
- Assists colleagues in editing, writing, and copying reports under strict deadlines; revises drafted correspondence and reports to improve clarity and quality.
- May drive to alternate CBJ business locations to distribute/deliver mail, reports, and other business materials.
- Performs other related work as required
Education:
High School graduation or the equivalent.
Experience:
Six (6) months of clerical experience. This work is equivalent to an Office Assistant with the City & Borough of Juneau or equivalent elsewhere.
SUBSTITUTION:
Post-secondary or vocational training may be substituted for the required
experience on the basis of: three (3) semester or four (4) quarter hours of post-
secondary education are equal to one month of experience; 150 hours of
vocational education are equal to one month of experience.)
Other:
A valid Drivers’ licenseat time of appointment and for continued employment.
If you have questions about this position please call, Leah Narum at (907) 586-0282.
HIRING MANAGER CONTACT INFO
Hiring Manager: Leah Narum
Phone Number: (907) 586-028/2
Email: leah.narum@juneau.gov