We are seeking a motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring timely service and a high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and committed to delivering excellent technical support in a fast-paced environment.
Key Responsibilities
· Respond promptly to user inquiries via phone, email, or ticketing system.
· Diagnose and resolve hardware, software, and network connectivity issues.
· Provide both remote and on-site support for desktops, laptops, mobile devices, and peripherals.
· Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.
· Collaborate with other IT team members to identify recurring issues and recommend process improvements.
· Maintain up-to-date knowledge of company systems, applications, and security protocols.
· Escalate complex issues when necessary and recommend proactive solutions to minimize future disruptions.
Required Skills & Qualifications
·• High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
• 1–2 years of experience in help desk or IT support roles.
• Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.
• Familiarity with basic networking concepts, VPN technologies, and remote access tools.
• Excellent written and verbal communication skills
• Strong customer service and relationship-building abilities, with the capacity to interact effectively with users and colleagues
• Ability to manage multiple tasks and adapt in a fast-paced environment
• Understanding of issue prioritization and escalation procedures.
• Flexibility to work occasional evenings or weekends for scheduled maintenance or urgent support needs
Preferred Certifications
Microsoft Technology Associate (MTA) or similar certifications.
CompTIA A+ or Network+ is a plus.
Benefits
• Competitive salary ($37,500–$54,000 annually or $18–$26 hourly) (based on Experience).
• Health Insurance coverage
• 401(k) retirement plan
• Paid time off (PTO)
• Paid Holidays
