Permitting Assistant

City of Norfolk, VA • Temporary • Norfolk, VA, US • 2d ago

Description

The City of Norfolk Department of Parks and Recreation is hiring a team of Permitting Assistants to serve as front line customer service representatives providing excellent customer service and information about the permit issuance process. This team assists the public in the completion of permit applications and assists with basic park maintenance. This position plays an important role in permitting safe and successful events while assisting Park Rangers and the Permitting Team with essential tasks. Permitting Assistants assist in educating visitors on permitting rules and regulations, maintain logs and documentation, and report violations or concerns to the Permitting Administrator or Park Rangers

Norfolk's Department of Parks & Recreation is proud to announce it has been awarded national accreditation by the Commission for Accreditation of Parks and Recreation Agencies. This ensures we will continue to provide quality recreational services that enrich the lives of Norfolk's residents.

Departmental Starting Hourly Rate: $16.25

Essential Functions

Essential functions include but are not limited to:

Assists Permit Administrator with permit information and correspondence as needed.
Examines permit applications for accuracy, verify and obtain information to complete applications, input information into a computerized system, and determine permit fees. Collects permit fees and reconcile daily cash reports. Issues approved permits.
Answers telephone and email event permitting questions and assist with resolving issues related to permits.
Routes permitting documents to the appropriate staff
Perform related administrative duties including receiving, stamping, recording, scanning documents into digital storage, and monitoring physical and digital storage.
Supports the Permitting Team by cleaning shelters, preparing facilities for reservations, and posting permits for scheduled events.
Assists with monitoring permitted areas to ensure compliance with reservation schedules and facility use guidelines.
Provides friendly, professional assistance to park visitors, answering questions and offering guidance on park amenities, programs, and services. Educates guests on park rules, regulations, and safety guidelines to promote voluntary compliance and positive visitor experiences. Serves as a visible, approachable presence in parks to support customer service and community engagement.
Performs routine maintenance tasks such as litter removal, restocking supplies, cleaning restrooms or shelters, and reporting facility issues. Identifies and reports hazards, safety concerns, or maintenance needs to Park Rangers or Operations staff. Assists with monitoring park conditions, amenities, and equipment to ensure a safe and welcoming environment.
Performs other duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Current First Aid and CPR/AED certifications preferred.

Additional Information & Requirements

Work Location: Lakewood Athletics Office, 1612 Willow Wood Drive, Norfolk, VA 23509

Work Hours: Sunday through Saturday. Hours vary, flexible schedule required. This is a part-time position.

Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Note

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

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The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.