Convention Servicing Coordinator

City of College Station • Full-time • College Station, Texas, United States • $65.92k - $98.87k / year • 2h ago

Description

Under general direction of the Conventions Manager the Servicing & Events Coordinator is responsible for planning, organizing, promoting, and implementing various conventions enhancements and leisure tourism activities; overseeing assigned activities to ensure customer/visiting tourists needs are met; and facilitating the process to meet the overall needs and requirements of customer satisfaction with related tourism services.

Principal Duties

Serve as primary department contact with event clients in the development, implementation, and coordination of public events targeted for College Station visitors and residents.
Establish partnerships with existing leisure events and create complementary activities to create cohesive campaigns that boost local tourism efforts and increase economic impacts.
Responsible for overseeing and coordinating the work activities of interns or part-time/seasonal staff which includes the following: interviewing, supervising, training, motivating, and evaluating performance; working with employees to correct deficiencies; identifying and resolving employee concerns and/or problems; directing work; and making hiring, terminating and disciplinary decisions or recommendations.
Assess quality of customer service for assigned events through the distribution and evaluation of participant surveys. Develop and implement methods for improvement.
Prepare and manage associated cost center budgets, operational records and reports, and achieve revenue goals.
Responsible for Economic Development & Tourism Department events for sales efforts and those associated events like the Meeting Planners Showcase.
Act as liaison, which may include but not limited to conferring with representatives of contractors, other area businesses, institutions, and organizations to coordinate programs and event logistics.
Coordinate hospitality services for conventions events in conjunction with tourism staff while coordinating with other user groups, and community events.
Communicate with clients/vendors to identify their preferences and facilitate the process to meet their needs and expectations, including but not limited to, collaborating with internal team members and/or other divisions departments to ensure their work operations align with the objectives of the client/vendors.
Coordinate and identify event requirements with meeting planners, including but not limited to vendors and all event logistics, from setting up event to event clean up.
Responsible for overseeing and coordinating the work activities of volunteers which includes the following: scheduling, supervising, training and motivating.
Assist in resolving clients’ issues/problems by negotiating solutions effective for satisfactory resolution.
Maintain adequate inventory in the Customer Relationship Management software and upkeep of equipment used in the operation of assigned events.
Represent the department by serving on internal and external committees and boards as requested.
Perform other related duties as assigned.

Qualifications

Required:

Bachelor's Degree in Event Planning, Management, Hospitality, or related field, and three (3) years experience related to area of assignment, including supervisory experience; or an equivalent combination of education and experience

Valid Texas Driver’s License

Experience in implementing and coordinating a variety of events

Excellent written and oral communication skills

Available to work weekends, evenings, and holidays

Supplemental Information

Position posted until filled or closing date.

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An Equal Opportunity and Military Friendly Employer

APPLICATIONS MAY BE FILED ONLINE AT:

www.cstx.gov/careers

recruiting@cstx.gov

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