What we’re looking for: A motivated public servant to join and lead the Civic and Convention Center team. Under general supervision, manages and coordinates the comprehensive administrative and operational activities of the Civic/Convention Center to ensure a high level of customer satisfaction for clients and visitors to the facility through efficient and professional operations.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
- Competitive medical, dental and vision insurance
- 2:1 match on retirement contribution
- Paid volunteer time off – 16 hours per year
- Vacation accrual starts at date of hire – up to 120 hours annually your first year
- Get paid to stay – longevity pay on top of your regular pay after one full year
- Tuition reimbursement program
- Bilingual pay offered
- Keep learning – professional and personal development training available
The responsibilities you’ll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Oversee day-to-day operations and events including reservations, personnel management, budget, building maintenance, local marketing efforts, financial activities, and project management.
- Participate in and recommend improvements to event coordination and execution.
- Maintain reservation and room diagramming systems, client database, and others for event and client reporting, communication, and analysis.
- Develop, evaluate, and recommend improvements to policies, procedures, and fees.
- Develop and administer quality assurance, energy efficiency, and safety plans as needed or assigned.
- Research, compile and analyze data for special projects or programs as needed or requested.
- Prepare and present written and oral reports and presentations as needed. Attend public hearings and meetings as required.
- Participate in professional development and increased technical knowledge of the event facilities industry through training, publications, and professional networks with local and trade groups.
- Oversee communications regarding policies and city ordinances relating to fire and building codes, security, safety, signage, sanitation, décor, vendors, insurance, and other related items.
- Enhance guest experience through expanded or targeted service, equipment, and sales strategies that support the city and venue’s mission and vision.
- Manage customer service standards to increase retention and reservations; analyze and resolve customer service trends and issues.
- Responsible for distribution, collection and evaluation of satisfaction surveys, participant feedback, and program data. Draft recommendations for enhancements to programs, services, and facilities for Director review.
- Collaborate with staff and communications department to develop and implement strategic marketing campaigns including newsletters, social media, website, advertising, and public relations.
- Work with the Convention & Visitors Bureau to promote the venue and increase tourism.
- Performs other duties as assigned or required.
Your areas of knowledge and expertise that matter most for this role:
Education and Experience:
- Bachelor’s Degree from an accredited college or university with major coursework in Public Administration, Marketing, Communications, Business Management, Hospitality, Facility Management, or a related field.
- Minimum of three (3) years of management and supervisory experience in a Civic or Convention Center, Arena, Performing Arts Center, Hotel, or other similar public assembly facilities.
Required Licenses or Certifications:
- Must possess a valid Texas Driver’s License.
- Certified Meetings Professional, Certified Conference and Event Professional, and/or Certified Venue Executive preferred.
Required Knowledge of:
- Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and timekeeping systems.
- The capabilities and operation of audio/visual equipment typical in a public venue.
- Event industry standards, performance measurement, and benchmarking.
- Operational characteristics, services, activities, and maintenance needs of a public venue.
- Analysis and evaluation of programs, policies, and operational needs.
- Federal and state safety laws, building and fire codes, TABC requirements, and local ordinances.
- City of New Braunfels organization structure and strategic priorities.
Required Skill in:
- Event and space planning with crowd management preparation.
- The delivery of high service standards, integrity, and professionalism; strong attention to detail.
- Professional correspondence and writing skills; clear and concise reports.
- Ability to operate in a flexible manner and adapt to changing circumstances.
- Implementation of guest experience programs, services, and/or initiatives.
- Work independently with limited direction; prioritize and meet deadlines of multiple concurrent projects, tasks, and events.
- Analyzing problems, applying conflict resolution and problem-solving in support of established goals.
- Budget preparation and monitoring; performance measurement and management.
- Ability to develop and maintain positive, professional relationships with staff, other city employees, clients, local businesses and organizations, vendors, and the general public.
- Developing and administering employee goals; delegating authority as needed.
Your work environment:
- Work is performed in an office environment; outdoors in all weather conditions; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to twenty (20) pounds.
- May be required to work immediately before, during, or immediately after an emergency or disaster.
