Description
The Human Services and Public Health Department’s (HSPHD) Financial Analysis and Accounting Unit is seeking an Office Specialist III to assist clients. This position is located in the Century Plaza Building at 330 South 12th Street in downtown Minneapolis.
You must be a current permanent or probationary employee of HSPHD to qualify for this position.
Primary Duties And Responsibilities Include
- Issue new and replacement Electronic Benefit Transfer (EBT) cards.
- Issue replacement emergency assistance and other program checks issued for Hennepin County by the State of Minnesota.
- Process client claim benefit overpayments and record transactions in database.
- Disburse vouchers and/or checks to clients.
- Disburse tokens and/or cash for clients' public transportation needs.
- End-of-day fund balancing to make sure funds taken in and disbursed match daily report.
The Ideal Candidate Must Have - One of the following:
- Two or more years of full-time office/clerical experience (or part-time experience to equal two years of full-time experience).
- Two or more years of related post high school education.
- An approved combination of education and experience.
- Accounting experience is desirable.
- Experience using computer systems, including Microsoft Word, Excel and Access, and Lotus Notes or Microsoft Outlook; experience using the State of Minnesota’s online eligibility system (MAXIS) is desirable.
- Experience handling cash that includes making change.
- Customer service experience and the ability to communicate clearly with a diverse client population.
- Ability to demonstrate the employee competencies.
Invitations to interview will be based on an assessment of education and experience.
Why work here?
Hennepin County Embraces The Total Rewards Philosophy. We Want Our Employees To Succeed – Not Only At Work But As They Move Through Life And Its Milestones. We Offer Advantages And Opportunities Others Can't – Including
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: www.hennepin.us/employees
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found here.
01
Are you a current permanent or probationary employee of the Human Services and Public Health Department?
02
Are you willing to work at the Century Plaza Building located at 330 South 12th Street in downtown Minneapolis?
03
Please select from the choices below the answer or answers that best describe your office clerical experience and/or education.
- I have at least two years of full-time office clerical experience (or part-time experience to equal two years of full-time experience).
- I have two or more years of related post high school education.
- I have a combination of related education and experience to equal at least two years.
- None of the above.
04
If you have completed post high school education, please list the school(s) you attended and indicate your major area(s) of specialization and any degree(s) earned. If you do not have post high school education, type 'none' in the space provided.
05
Do you have recent experience providing face-to-face customer service in a high volume customer service environment?
06
Briefly describe your recent experience providing face-to-face customer service in a high volume customer service environment, referencing jobs listed on your resume. If you do not have this type of customer service experience, type 'none' in the space provided.
07
Do you have experience working with people who have limited English-speaking skills?
08
Do you have work experience where you handled highly confidential information?
09
Do you have work experience handling money or processing payments?
10
Briefly describe your work experience handling money or processing payments, referencing jobs listed on your resume. If you do not have work experience handling money or processing payments, type 'none' in the space provided.)
11
Which of the following tasks have you performed in a job where you handled cash transactions?
- Received cash.
- Counted cash manually.
- Entered amount of cash received in computer or computerized cash register.
- Issued check or money order for cash received.
- Issued check for cash previously put into an account.
- Issued receit for cash received.
- Made change.
- I have not had a job where I performed cash transactions.
12
Do you have experience maintaining a variety of financial records?
13
Briefly describe your work experience maintaining a variety of financial records, referencing jobs listed on your resume. If you do not have this experience, type 'none' in the space provided.
14
Do you have work experience where looking up and maintaining information in electronic databases (other than an email system) was a significant part of your job?
15
Do you have work experience entering alpha-numeric data from paper documents and forms (hard copy) into a computer?
16
Indicate your experience using Microsoft Excel. Check EACH function you have performed. (If you have not used Microsoft Excel, check 'None of the above'.) (You may be required to produce a work product using these functions as part of a job interview process.)
- Create a new workbook.
- Open, close and save a workbook.
- Use AutoFill function.
- Set page margins.
- Format numbers, text, columns, rows and cells.
- View multiple panes.
- Insert, delete, copy and move worksheets.
- Use formulas.
- Create charts.
- Use drawing tools.
- Insert graphics.
- Work with databases.
- Create a criteria range.
- Place formulas in data tables.
- Use Solver.
- Create default templates.
- Share workbooks.
- Format chart objects.
- Create custom toolbars.
- None of the above.
17
Indicate your experience using Microsoft Access. Check EACH function you have performed. (If you have not used Microsoft Access, check 'None of the above'.) (You may be required to produce a work product using these functions as part of a job interview process.)
- Add, modify and delete records.
- Open and close a database.
- Run existing queries.
- Run existing reports.
- Create a query.
- Create basic reports.
- Modify existing queries.
- Modify existing reports.
- Group data in reports.
- Find and filter data or records.
- Create and format charts.
- Use subforms and subreports.
- Create, save, run and edit macros.
- Export Access data to Excel and Word.
- Create new tables.
- Create new databases.
- Modify or delete tables and databases.
- None of the above.
18
Indicate your experience using Microsoft Word. Check EACH function you have performed. (If you have not used Microsoft Word, check 'None of the above'.)
- Enter and edit text.
- Select, move and copy text.
- Check spelling and grammar.
- Set and remove tabs.
- Create page breaks.
- Create numbered and bulleted lists.
- Create headers and footers.
- Create shortcut keys.
- Sort data.
- Apply borders and shading.
- Insert clip art/graphics.
- Size and format graphics.
- Customize toolbars.
- Use mail merge to create form letters and labels.
- Create, run and edit macros.
- Create, navigate and edit columns.
- Electronically route documents for review.
- Use the comments function.
- None of the above.
19
Do you have experience working with MAXIS, the State of Minnesota's eligibility system?
20
Which of the following functions have you performed utilizing Lotus Notes?
- Email
- Calendar
- Resource Reservations
- Requests for Board Action (RBA)
- Other
- None of the above
21
If you are a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran and are applying for your first promotion after securing public employment, you are eligible to have five points added to your competitive promotional examination rating. Are you a disabled veteran (defined as having a permanent, service connected disability rated at 50% or more), the spouse, or the surviving spouse of a disabled veteran that would like to use your one time, five-point preference?
22
Your response to this question will help us evaluate the effectiveness of our recruiting sources. Please indicate the source that most closely describes how you FIRST learned about this promotional job opening. PLEASE READ ALL THE POSSIBLE CHOICES BEFORE MAKING YOUR SELECTION.
- Hennepin County website
- Hennepin County e-mail notification
- Hennepin County Human Resources recruiter/employee
- Supervisor/Manager
- Co-worker
- Payroll contact
- Department e-mail
- Hennepin County lateral transfer board
- Department/unit bulletin board
- Other (none of the choices above accurately describe how I learned of this position)
23
If you selected "Other" above, please tell us where you heard about the position:
