Are you interested in working with a great team to analyze data and provide outstanding customer service to the community? The City of Milwaukie’s Finance Department is looking for a full-time Utility Billing Specialist with great attention to detail and a passion for analyzing data to join our team. This position has the potential to work from home 1-2 days a week after successful completion of probation.
As a Utility Billing Specialist, you are expected to work independently to complete water, wastewater, transportation, and stormwater utility billing within municipal code requirements. Employees in this position will have the ability to understand and analyze complex billing rate structures, while communicating effectively with our customers. Employees in this position are responsible for ensuring the accurate accounting, management, and reporting of the utility funds.
- Process and review water, wastewater, transportation, and stormwater monthly billings
- Perform customer service to utility customers (e.g., processing start/stop notices and answering questions)
- Perform billing adjustments for leaks, misreads, and other issues.
- Coordinate with utility departments for customer announcements and shut off’s
- Ensure customer payments are processed accurately and promptly.
- Preparing delinquent accounts to be sent to a collection agency.
- Analyze utility billing processes and make suggestions for improvement.
- Administer the city’s business license program: Approving new licenses and administering annual renewals on the city’s software GovBuilt.
- Perform backup duties for other finance staff, such as full-cycle accounting: AP, AR, PR, and ad hoc projects for the Finance Director when needed.
Any combination of education and experience that has provided the knowledge, skills and abilities to perform the essential duties of this position. Prior work experience and educational requirements listed are typical ways of obtaining the required qualifications. Other equivalent combinations of education, training and experience will be considered, including unpaid work experience on a year-for-year basis.
- Associates degree from an accredited college or university with a degree in accounting, business administration, or closely related field;
- OR Three (3) years of progressively responsible related experience;
- OR Any equivalent combination of education and experience.
Application Requirements: To be considered for this position, all applicants must submit a complete application, including a complete work history. To maintain the city's anonymous application review process, resumes are not required and will not be reviewed as part of the initial screening process.
Diversity and Inclusion: At the City of Milwaukie, we understand that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance, please contact Human Resources at 503-786-7507.
Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for positions with the City of Milwaukie. If you are a veteran and would like to be considered for veterans' preference for this job, please attach qualifying documents in the application process.
Hybrid Work Options: After successful completion of probation, this position is eligible to work remotely up to two days per week in accordance with the
city's telework policy.
Compensation: The salary range for this overtime-eligible union represented position is $4,555 - 5,815 per month. The starting pay assignment, based on an analysis of the successful candidate's related experience and education as documented on the employment application in accordance with the city's
pay equity policy and the Oregon Equal Pay Act, would be no higher than $5,538 per month.
A summary of benefits offered to City of Milwaukie employees can be found on the benefits tab of the job posting or on the City's website.