Under basic supervision, performs assigned functions related to the day-to-day operations of customer service and utility billing, including such departmental tasks as the collection, and recording of customer payments, account initiation and processing, initiation and tracking of customer service work orders, bill processing, credit and collection activities and customer relations activities; performs related duties, as assigned.
- Perform cashiering duties and maintain cash records including daily cash drawer balancing.
- Compute and record daily receipts using a computer and multiple software applications.
- Prepare summaries of payments received and services completed.
- Prepare daily reports.
- Verify data from a wide variety of source documents including legal documents.
- May initiate, reconnect, and disconnect service orders for utility service non-payment.
- Prepare service orders for new service, reconnects, pressure checks and repairs.
- Generate customer notifications.
- Compile documentation for non-sufficient fund processing.
- Knowledge of how to operate a 10 key calculator, printers, scanner, copiers, and other office equipment.
- May process service turn-offs, liens, payment plans, and collection submissions.
- Provide a variety of information regarding utility service activities and account information to customers and the general public.
- Provide customer service to the public both over the phone and in person.
- Assist customers in resolving difficult account-related inquiries.
- Maintain accurate files including account records and documents.
- Maintain confidentiality.
Education, Training and Experience Guidelines:
High school diploma OR GED equivalent AND a minimum of two years of experience working for a utility or customer service-related industry, including one year of cashiering duties. College coursework or specialized education with emphasis in business, math or accounting is desired.
Work is performed in an office environment and in close proximity to other workers. Incumbent shall be exposed to those conditions normally encountered in an office environment. Physical demands are light, consisting primarily of sitting, standing, walking, lifting, carrying moderately heavy boxes up to 50 pounds, and/or utilizing a hand dolly. Incumbent must be able to see and hear in the normal range, with or without correction, and communicate verbally and in written form with great facility and must be able to be understood. Incumbent must have the stamina to work long hours and overtime, if assigned, and must be willing to work an irregular schedule, which may include weekends, holidays, evenings, and/or varying shifts.
