New Prague Utilities (NPU) has an opening for a Utility Billing Specialist. The Utility Billing Specialist is the primary point of contact for customers and is responsible for all functions of the utility billing process, including accurately calculating and administering utility bill activities and maintaining customer accounts.
Along with the monthly billing process, some of the daily tasks of this position consist of:
• provide customer service at the service counter for Utility Billing and other city functions.
• taking customer payments over the telephone, in person, and by email
• performing complex reconciliation of accounts and transactions
• establishing and terminating customer accounts, including issuing final utility bills and credit refunds
• using discretion when calculating penalties and adjustments to utility accounts
• coordinating with the Utilities Staff on meter reading issues and creating service orders as needed
Apply:
https://www.ci.new-prague.mn.us/index.asp?SEC=441F4D4D-AB33-498C-8C28-8529B653CCFD&DE=0A86CF04-C96D-4FF2-88DE-5B0CEA5A1233