Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers diverse cultural, recreational, and educational opportunities.The mission of the Health Department is to provide health services that enhance and ensure the health of all Loudoun County residents. This is achieved by working with partners in the county and town governments, state and federal agencies, private organizations and residents to protect the environment, prevent the spread of disease and promote residents’ health.Under general direction, an incumbent in this class performs complex administrative, customer service, and special program support work for the Health Department such as:- Answers patients' questions and directs phone calls in a polite and friendly manner.
- Registers new patients and updates existing patient demographics by collecting patient detailed information.
- Schedules and confirm patient appointments, follow-ups, and procedures.
- Process billing and payment services, including insurance verification.
- Assist patients with forms and paperwork for income eligibility process.
- Organizes and maintains office files and patient records.
- Orders office supplies.
- Ensures compliance with medical laws and regulations.
- Maintains patient confidentiality, following HIPAA guidelines.
- Collaborates with other administrative and healthcare staff on a regular basis.
- Other duties as assigned.
A position in this class normally does not have supervisory responsibilities but may direct volunteers, interns, temporarily restricted duty personnel, or other assigned staff on a limited basis to include task assignment and task direction.This position operates under the supervision of the Clinical Administrative Manager and is based at our office at 102 Heritage Way NE, Leesburg, VA 20176.High School diploma or equivalent; three (3) years of related clerical/administrative work experience with computer automated systems and office applications experience; or equivalent combination of education and experience.
Preferred:
- Associate degree or higher.
- Three (3) years of related clerical/administrative work experience (preferably in a non-profit or health department), with additional responsibility or expertise in customer service, data entry and cash handling.
- Knowledge of healthcare systems and medical terminologies.
- Understanding of public health, medical billing procedures, compliance, and patient privacy regulations.
- Bilingual in English/Spanish (fluently).
Valid driver's license and good driving record when required for job-related duties. Pass pre- employment criminal background check. Based on assigned program area a credit and/or DMV check may also be required.
