General Statement of Job
The Risk Manager is responsible for developing, overseeing, and implementing the City's risk management strategies, encompassing workers' compensation, general liability, automobile, and property insurance. This role optimizes risk management efforts to prevent, minimize, assess, or avoid losses related to public liability, property damage, and employee injuries. Coordinates and supervises DOT FMCSA and FTA random testing programs. Communicates regularly with third-party vendors to review, discuss, and resolve priorities and technical issues; assures that appropriate and timely services are provided and that employees and the public receive appropriate assistance.
Essential Functions:
- Serves as the contract administrator for Workers Compensation, General Liabilty, Auto and Property insurance policies, manages the procurement of insurance as needed.
- Ensures compliance with insurance requirements for projects, projects, and contracts, and provide guidance on the development of contractual insurance wording and protection limits.
- Manages claims, coordinates case management as needed for claims, and oversees loss control efforts.
- Manages vendor relationships, negotiates contracts, and evaluates the cost-effectiveness of risk programs.
- Prepares, reviews, and analyzes risk management reports, loss control data, and worker’s compensation claims to find trends and make recommendations on actions and programs to prevent the reoccurrence of loss, mitigate risk, and reduce liability.
- Coordinates with the Safety Manager.
- Researches and resolves case management issues and provides status updates.
- Represents the City at hearings and mediations as needed.
- Conducts inspections of facilities, equipment, and vehicles for damages, and necessary repairs, and follows through on corrective actions.
- Interacts with attorneys, claims administrators, medical providers, and the employee in return to work and light-duty assignment decisions. Facilitates the placement of employees into suitable alternative roles within the City when available.
- Supports health and wellness initiatives, special events, and other related areas.
- Interprets policies, procedures, and regulations for City staff and the public.
- Provides guidance and training to supervisors and managers on workers' compensation processes and requirements.
- Monitors driver’s licenses for employees, including Commercial Driver’s Licenses (CDL’s) for Department of Transportation (DOR) positions for violations and validity. Reviews Motor Vehicle Records and history of employees to assess risk.
- Oversees drug and alcohol programs, DOT random testing, and related initiatives.
- Advises City Management on all risk management matters.
- Collaborates with the Finance Department to develop forecasts and budgets for risk management programs.
- Supervises staff.
Minimum Education and Training
- Requires a Bachelor's degree in human resources management, risk management or related field supplemented by five (5) years of experience in risk management/insurance administration, incident investigation, and root cause analysis; or an equivalent combination of education, training, and experience that provides the required knowledge, skills and abilities.
Experience with software management information systems.
Strong written and verbal communication skills.
Ability to conduct effective training sessions.
Proficiency in Microsoft Office Suite or related software.
Strong organizational skills with attention to detail.
- Must submit to, and pass a fingerprint-based national criminal history record check and must be able to obtain, and recertify as required, the appropriate Criminal Justice Security Awareness training.
- Must possess or obtain the most current FEMA 100, 200, 300, 400, 700, and 800 Incident Command System certifications within 12 months of appointment to the job.
- Must possess and maintain a valid state of Florida driver’s license.
Minimum Qualifications and Standards Required
Skill Requirements:
- Must complete required Risk Management Courses, and obtain all necessary certifications for designation as a Professional Risk Manager or other Risk Management professional certification program within 2 years of hire.
· State and Federal regulations, and accounting requirements for worker's compensation programs.
· Principles and practices of worker's compensation management, including records management, and claims processing regulations.
· Accounting procedures and legal and procedural requirements for claims management programs.
· State and Federal laws, statutes, rules, codes and regulations governing drug testing.
· Principles and practices of effective customer service.
· Principles of confidential records and file management.
· Principles and practices of contracting, and terms and agreements for program plans and coverage.
· Policies and procedures for claims processing and payment.
· Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Has thorough knowledge of the methods, procedures and policies of the Human Resources and Risk Management Department as they pertain to the performance of duties of the Risk Manager. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has knowledge of City-wide occupational hazards and safety precautions. Has knowledge in the areas of risk management, insurance administration, safety issues, employee health and wellness programming, etc. Is able to plan and conduct effective safety training programs for City personnel.
Is able to make sound, educated decisions. Has the ability to plan and develop daily, short and long-term goals related to City purposes. Has the ability to offer instruction and advice to co-workers regarding departmental policies, methods and regulations. Has the ability to offer assistance to co-workers and employees of other departments as required. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Is able to read and interpret complex materials pertaining to the responsibilities of the job. Is able to assemble and analyze information and make written reports and records in a concise, clear and effective manner. Has thorough knowledge of the terminology used within the department.
Knows how to maintain effective relationships with personnel of other departments, professionals and members of the public through contact and cooperation. Has the ability to communicate professionally in confrontational situations. Knows how to make public presentations. Has thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics. Has thorough knowledge of modern office practices and technology. Has knowledge of and skill in the use of computers for data and word processing. Knows how to react calmly and quickly in emergency situations.
Physical Requirements:
Must be physically able to operate a variety of machines and equipment including computers, basic office equipment, telephone, etc. Must be able to exert up to five pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of up to fifteen pounds.
Responsibilities:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.
Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.
Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.
Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.
Working Conditions:
Works primarily in an office environment.
Other:
It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.