Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.
Hiring range for this position is $34,070.40 - $40,705.60. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 10.
General Definition of Work:
Performs responsible administrative support work providing assistance to the public; operating Demand Response Center. Work is performed under regular supervision.
Essential Functions/Typical Tasks:
* Answering multi-line telephone.
* Providing routine information and performing office assistance tasks.
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
* Schedules transportation services for multiple public service organizations and the general public.
* Makes transportation reservations for clients and maintains client database in RouteMatch software.
* Handles customer services cancellations and problems encountered by customer and/or vendor company.
* Directs contact with the general public and service organizations.
* Coordinates transportation services with vendors' in and out of Cabarrus County.
* Validates transportation driver sheets; ensures correct recordation for billing purposes; audits Medicaid slips and RGP tickets.
* Maintains integrity of Transportation Database.
* Relays messages, transfer phones to and from night service; retrieve messages from service.
* Types a variety of documents including correspondence, memos, reports, etc.
* Prints and files variety of departmental records and reports.
* Processes incoming and outgoing mail.
* Prepares billing invoices for services performed by the department; accounts payable and receivable.
* Prepares and audits vendor invoices.
* Prepares County reimbursement reports for accounting.
* Provides general information regarding County transportation to the public.
* Greets walk-in public and provides assistance and/or direct them to appropriate office.
* Performs related tasks as required.
Knowledge, Skills and Abilities:
General knowledge of standard office and receptionist procedures and the operation of the switchboard; general knowledge of the functions and activities of the County and area of assignment; ability to speak clearly, understand and follow written and oral directions; ability to operate standard office equipment and computers and applicable software; ability to establish and maintain effective working relationships with associates and the general public; and ability to attend work regularly.
Education and Experience:
Requires graduation from high school and some office experience. An equivalent combination of education and experience may be considered. Experience in transportation and/or public health is desirable.
Some county job postings indicate that you can qualify with an "equivalent combination of education and experience." If this language is included in the job description, it means you may qualify through either education, your years of directly related experience, or a combination of both.
If you have indicated that you have earned a certificate, diploma, or degree from a technical school, college, or university, please note that Cabarrus County will verify your educational credentials. Official transcripts must clearly show the specific credential awarded to ensure accurate validation.
Physical Requirements:
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires reaching, fingering, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for operation of machines, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.
Special Requirements:
None
Supplemental and Contact Information:Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.