The Library Clerk-CPU sells products, including postage, stamps, and items from gift store, weighs packages and mailers, applies correct postage, collects money from customers, and provides options on mailing methods. The Library Clerk-CPU carries out responsibilities in accordance with the organization’s policies, the Library Code of Ethics, and all applicable laws, and reports directly to the Library Supervisor–Administrative & Retail Services. The Library Clerk-CPU may also perform simple Library functions.
This job description aims to outline the primary duties and responsibilities of this role. Employees may be asked to undertake job-related tasks other than those explicitly listed.
- Maintain an attractive and
- functional public area in the Library Clerk-CPU and the Atrium.
- Answer questions and provide excellent customer service to ensure the best possible experience in the Library Clerk-CPU and in the Maricopa Library and Cultural Center.
- Handle mail and packages according to provided training and standard operating procedure.
- Maintain current knowledge of postal rates and services.
- Check packages and forms to ensure they have proper and pertinent information.
- Maintain postal equipment to ensure proper working order.
- Sell postage and gift store items.
- Maintain inventory.
- Maintain cash register and follow cash handling procedures.
- Complete mandated Postal Training.
- Sorts, shelves, and files various library materials accurately according to library classification systems (alphabetic, numeric, alphanumeric).
- Ensures materials are still in circulatable condition, by checking for damages including spine labels and barcodes.
- Helps library users locate needed materials, and refers users to other appropriate assistance including using the card catalog and self check-out..
- Maintains regular and reliable attendance.
- Performs all work duties and activities in accordance with City policies and procedures
- Performs other duties as assigned.
Education and Experience
- Must be at least eighteen (18) years of age or older.
- High School Diploma or GED.
- Two (2) years of customer service experience involving direct contact with the public.
- One (1) year experience in cash handling and use of POS systems
- Any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job, may be substituted for evaluation at the discretion of city management.
PREFERRED QUALIFICATIONS
- Prior government, municipal, or non-profit environment experience.
- Two (2)years of customer facing experience in packing and shipping industry.
- Ability to speak and understand Spanish.
- Prior experience working with children, seniors, and people with special needs.
Knowledge of:- USPS regulations and standard operating procedures.
- Alphanumeric sequencing skills: the ability to quickly and accurately alphabetize, sort, and count.
- Basic library functions including the library's operations, purpose, and role in the community.
- Customer Service: Considerable understanding of principles and processes for providing great customer service
Skill In:
- Operation of POS system and USPS equipment.
- Operation of a computer keyboard, various library equipment, and/or office equipment.
- Attention to detail.
- Identifying potential fraud without alerting persons to the purpose of the inquiries.
- Basic Library Functions: must possess a basic understanding of the library's operations, purpose, and role in the community.
- Cash handling, including credit card machine operation.
- Computer Basics: working knowledge of Microsoft Windows and general software knowledge (e.g., Microsoft Word, Internet, email).
- Working with sensitivity and tact.
- Library-specific Software: working knowledge of integrated library system
- Communicating effectively, both verbally and in writing.
- Customer service.
Ability to:
- Perform basic mathematic calculations and use computer programs as provided.
- Inspire creativity and fun during programing.
- Speak to audiences small and large.
- Establish and maintain effective working relationships with library staff, library patrons, local government officials, and local community groups.
- Learn and abide by Maricopa Library and Cultural Center policies and procedures.
- Take direction from supervisor, correct mistakes, and learn.
- Work in a stressful environment with patience, flexibility, and good humor.
- Follow detailed written and oral instructions.
- Effectively communicate orally and in writing (using electronic devices and handwritten) in English with other employees, and the community.
- Work with standard office equipment including computers, printers, copiers, change machines, AV equipment and to be able to troubleshoot the equipment.
- Work independently, organize and prioritize work, respond to varied and changing work demands, and make decisions as required
- Work well as a member of the library team.
- Direct the work of library staff and/or library volunteers as needed.
- Maintain confidentiality of library membership information.
- Be comfortable working in close proximity with all age categories.
