***Anticipated Vacancy***
Have you been looking for a position in animal welfare where you can make a real difference for your community? Do you thrive in flexible work environments that allow you to work independently while simultaneously being part of a supportive team? Are you looking for a role where no two days are exactly alike and where you’ll be engaged in a variety of meaningful work that allows you to use a broad range of skills? Is working alongside a positive, professional team that prioritizes pet lifesaving and maintains the highest care standards important to you? If so, you belong in Burlington as an Animal Services Officer!
You’ll be a vital member of our field services team, supporting quality of life and pet lifesaving in our community through providing community-oriented animal field services, pet support education and resources, and enforcing local ordinances and state animal laws. You’ll also have opportunities to work from home, earning overtime and supplemental on-call pay in addition to your base salary through rotational on-call responsibility for responding to after-hours animal emergencies in the field and remotely. You will participate in community events, interact with residents, investigate cases involving animal-related concerns and complaints, and use modern field services strategies and practices that contribute to positive outcomes and pet lifesaving.
BAS is a department of the City of Burlington, NC, which serves residents across Alamance County and is dedicated to enhancing the well-being of pets and people through our commitment to pet lifesaving, public service, proactive support, community collaboration, and solutions-oriented, positive outcomes. Empowering our community through compassion and responsibility, BAS envisions a future where every pet and person thrives together. We are committed to providing comprehensive care and support through innovative programs, proactive initiatives, and collaboration with our community. Our vision is to create a community where pets and their families are united and positive outcomes are achieved through our dedication to public service. BAS is committed to a no-kill philosophy and practice, which means we are transparent and work collaboratively with our community to save every pet that can be saved. BAS cares for over 6,000 pets annually at the Pet Adoption Resources Center and maintains a 90% or greater level of pet lifesaving. Learn more about us at burlingtonnc.gov/pets.
Respond to, investigate, and resolve calls for service from the community related to public health or safety, such aspets in danger; pets creating a danger or nuisance; animal bites and rabies exposures;animal-related community problems; preventing animal bitesand animal-related communicable disease concerns.
Analyze situations, think critically, problem-solve, and facilitate resolutions to conflicts in the community concerning animal nuisance issues and other animal-related concerns.
Issue warnings and citations when appropriate to enforce local ordinances,coordinate with law enforcement in addressing criminal offenses involving animals in the community, prepare professional reports, and attend court to provide expert testimony as necessary.
Prepare and maintain digital reports, records, appointments, and photographs of incoming pets, as well ascase investigationsutilizing Chameleon, Acuity, Office 365, and other applications within a digital records system environment.
Learned knowledge of relevant regulations and industry guidelines, including NC G.S. Chapters: 19A: Protection of Animals, 130A Article 6: Rabies, Ch 67 Article 1A Dangerous Dogs, CH 68 Article 3 Livestock Law, NCAC 52J Animal Welfare Section,COB Code of Ordinances Chapters 22 and 6, and NAPHV Compendium of Animal Rabies Prevention and Control, 2016, and NIMS ICS.”
Thorough knowledge of the competencies expected of Animal Control Officers in municipal settings related to safe practices, humane animal handling, animal care, and basic treatment, modern animal control practices and strategies investigations, court processes, community relations, and emergency and disaster animal response.
Knowledge and skill with modern office equipment and technology, computer software, multi-line phones, and other applications.
Ability to be flexible in adapting to changes in priorities, assignments, and interruptions in a dynamic, fast-paced work environment
One(1) year of work experience in any field using skills that utilize critical thinking, communication, conflict resolution, and problem-solving involving phone, email, and in-person public-facing functions.
Physical Requirements and Working Conditions:
Handle animals that are sick or injured, frightened, dangerous, and who may display unpredictable behavior.
Stand, sit, balance, stoop, kneel, crouch, and crawl to perform procedures and handle pets.
Must be able to lift, carry, and restrain pets, and operate vehicles and equipment during the day and at night.
Work requires exposure to potentially hazardous conditions such as aggressive animals, potential exposure toanesthetic gasses, hazardous chemicals, drugs, and zoonotic diseases.