Salt Lake County…A career with a purpose in the community you love!
Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.
What it is like to work here
At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop.
Surround yourself with
Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together.
Job Summary
Assist in coordinating the Pet Adoption and Foster Program to help animals find loving homes. This role involves guiding potential adopters in selecting the right companion, reviewing applications, conducting verifications, and processing adoptions. Additionally, work closely with the Foster Coordinator to manage foster placements, ensuring a positive experience for both foster families and pets. By providing resources, guidance, and support, this role aims to place more pets in homes through both adoption and fostering.
MINIMUM QUALIFICATION
1 year of experience in a customer service.
Experience working with canines and felines in a professional setting is preferred
A valid Driver’s License accepted by the State of Utah is required at the time of hire. A valid Driver’s License issued by the State of Utah must be obtained within six (6) months of hire, in order to operate a County vehicle.
ESSENTIAL FUNCTIONS
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of specific duties and responsibilities will not preclude it from the position.
Applicants must be prepared to demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation.
- Matchmaking for Adoptions – Facilitate successful adoptions and foster placements by working with potential adopters and foster families to identify the best fit for both their needs and the needs of the Coordinate "meet and greets" to help families and pets get acquainted, assessing for a good match that ensures positive outcomes for both parties. This may include conducting "dog-to-dog" introductions to ensure compatibility between shelter pets and potential adopters' owned dogs. Your role is key in supporting a smooth and supportive adoption or fostering experience, enhancing the likelihood of successful placements for shelter pets.
- Customer Service Excellence – Provide welcoming, attentive, and supportive service to all visitors and potential adopters, ensuring a positive experience for everyone who enters Salt Lake County Animal Services.
- Effective Communication – Engage clearly and openly with adopters, answering questions, providing detailed information about animals, and guiding them through the adoption process with patience and friendliness.
- Adoption Process – Facilitate smooth and successful adoptions by reviewing and verifying applications, assisting with finalizing adoptions, and supporting adopters through each step of the adoption process.
- Collaboration and Team Support – Work closely with fellow adoption staff and volunteers to meet adoption goals, support adoption/foster program needs, and enhance the overall mission of the shelter.
- Adoption & Foster Placement Promotion – Collaborate with the Adoption Team to post animals in need of adoption or foster homes on social media and other channels to reach potential adopters and foster caregivers.
- Coordinate Adoption Pet Supplies – Prepare and gather necessary supplies for adoption/foster families to ensure they have everything needed to care for the pet.
- Assist Adoption and Foster Communication – Respond promptly to adoption and foster emails and calls, providing information, support, and updates to current and potential adopters and fosters.
- Support Recruitment and Outreach Events – Assist with recruitment events to engage and recruit potential foster and adoptive families, as well as help with off-site adoption events.
Knowledge, Skills And Abilities (ksa)
Knowledge of
- Animal Handling and Care – Knowledge of animal handling safety practices, and general animal behavior and
- Customer Service and Communication – Excellent customer service skills with a polite and friendly demeanor, able to professionally assist the public in person, over the phone, and through email, to ensure a positive experience for all.
- Communication and Interpersonal Skills – Demonstrates clear, respectful communication, with the ability to engage empathetically and effectively with diverse community members.
Skills and Abilities to
- Composure in High-Stress Situations – Ability to remain calm, composed, and professional in stressful, sensitive, or emergency situations.
- Customer Service and Decision-Making – Strong customer service skills, including attentive listening, effective decision-making, and problem-solving abilities.
- Technical Skills – Basic computer skills for email management and shelter-specific software use, along with social media skills to help promote adoptable pets across various platforms.
- Vehicle Operation – Ability to safely operate a
- Animal Handling – Work confidently with various animal types while adhering to safety
- Analytical Judgment – Exercise good judgment and analytical skills to make informed, responsible
- Relationship Building – Skilled in establishing and maintaining effective working relationships with adopters, community members, private organizations, colleagues, and shelter partners.
Working Conditions And Physical Requirements
The ability to perform essential physical requirements such as lifting, walking, sitting, kneeling, or bending. Must be comfortable handling animals for more than four (4) hours per day. Employees are frequently exposed to loud noises,
unpleasant odors, cleaning agents, pet dander, zoonotic diseases and dangerous animals that may bite.
IMPORTANT INFORMATION REGARDING THIS POSITION
May be required to work nights, and weekends as needed.
Employees lift, carry, push and pull loads up to 50 pounds regularly.
