JOB OBJECTIVES: Under the general direction of the Portage County Job & Family Services (PCJFS) Director, incumbent is responsible for overall administration of the Child Support Enforcement Agency (CSEA). Monitors program compliance with federal and state rules, regulations and laws regarding child support program. Incumbent is also responsible for the overall supervision of CSEA attorneys, supervisors and staff.
ESSENTIAL JOB FUNCTIONS:
NON-ESSENTIAL JOB FUNCTIONS:
Performs related Essential and Non-Essential functions as needed.
JOB REQUIREMENTS
Systems: Ability to operate computers for data input and retrieval; proficiency in Microsoft Office, Outlook and Internet Explorer; knowledge of CRIS-E, OIES, SACWIS, OWCMS, SETS, Maximus Ledger Suite, MUNIS, MITS, BUY-IN, E-GATEWAY, E-QUIL, CCIDS, SMART, Time Force, Agency’s Digital Imaging system and other systems as required by program area responsibility.
Equipment: Incumbent operates equipment such as, but not limited to, the following: personal computer, printer, calculator, multi-functional copier, scanner, fax machine, and shredder.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in the position:
- Adaptability – Maintain effectiveness when experiencing major changes in work or environment. Manage competing demands. Adjust behavior or change approach or method to best fit the situation. Able to deal with frequent change, delays or unexpected events.
Coaching – Provide timely guidance and feedback to help others strengthen specific knowledge/skill areas. Clarifies issues at hand, explains and demonstrates, provides feedback and reinforcement.
Communication Skills – Communicate clearly and informatively using multiple methods and forms of media. Present numerical data effectively.
Customer Service – Manage difficult or emotional customer situations. Respond promptly and effectively to customer needs. Solicit customer feedback to improve service.
- Delegation – Delegate work assignments or projects considering the knowledge, skills and experience of the assigned individual and characteristics of the assignment or project. Set expectations and give authority to work independently. Communicate time frames, gather appropriate information and evaluate results.
Ethics – Treat people with respect. Keep commitments. Maintain confidentiality. Uphold organizational values. Work with integrity and maintain high standards of integrity.
Initiative – Volunteer readily. Undertake self-development activities. Seek increased responsibilities. Take independent actions and calculated risks. Look for and take advantage of opportunities. Ask for and offer help when needed.
Interpersonal Skills – Focus on solving conflict, not blaming. Listen to others without interrupting. Keep emotions under control and use reason when dealing with emotional topics. Remain open to others’ ideas and try new things.
- Judgment – Display willingness to make decisions. Exhibit sound and accurate judgment. Support and explain reasoning for decisions. Include appropriate people in decision-making process. Make timely decisions. Understand business implications of decisions.
- Leadership – Interact with others in a way that instills confidence in one’s own intentions and in the intentions of the organization. Exhibit confidence in self and others. Inspire and motivate others to perform well. Effectively influence actions and opinions of others. Accept feedback from others. Give appropriate recognition to others.
Planning – Establish well developed short- and long-term plans to meet future needs. Recognize progress points and monitor plans to achieve desired results. Implement contingency plans. Adhere to schedules and plans with ability to prioritize.
- Teamwork – Balance team and individual responsibilities to help accomplish work goals. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.
Technical Skills – Thorough knowledge of federal, state, county and departmental policies, procedures and practices. Knowledge of JFS computer systems and related software packages, including policies and procedures associated with their use. Pursue training and development opportunities to continuously build knowledge and skills. Share expertise with others. Demonstrate knowledge of public administration principles.
Requirements
Job Standards: Bachelor Degree in a Business, Social Service, Social Science or Public Administration program required; Master’s degree preferred plus three (3) years of supervisory responsibilities. Must possess a valid Ohio driver’s license and maintain continuing eligibility under the existing County driver eligibility standards. Be an accredited Hearing Officer through the Ohio Child Support Director’s Association preferred.
DIFFICULTY OF WORK
Work consists of varied, non-standardized tasks requiring the knowledge of established policies, rules, procedures, and laws.
RESPONSIBILITY
This is a responsible position with considerable independence requiring a significant amount of judgment and sensitivity to child support issues facing the County. Incumbent provides general guidance allowing for the planning of procedures and methods to attain objectives and makes critical decisions on a daily basis and at times, without input from the JFS Director. Errors in work that are not detected may lead to state or federal sanctions or lawsuits.
PERSONAL WORK RELATIONSHIPS
Incumbent has contacts with co-workers, other County agencies and employees, Domestic/Juvenile courts, Prosecutor’s office, County Bar Association, local law enforcement and with the general public. The purpose of these contacts is to coordinate departmental efforts internally and with other County departments and outside entities.
PHYSICAL EFFORT AND WORK ENVIRONMENT
Physical Requirements: Incumbent performs sedentary work that may require lifting up to fifteen (15) pounds occasionally. Ability to operate a motor vehicle.
Physical Activity: Incumbent performs the following physical activities: talking, hearing, sitting, driving, walking and repetitive motions.
Visual Activity: Incumbent performs work where the seeing job is close to the eyes.
Job Location: Incumbent works inside with no exposure to adverse environmental conditions.
