The County of Yolo Health Human Services Agency (HHSA) Adult and Aging Branch is seeking candidates to fill one (1) regular, full-time Health and Human Services Clinical Manager position to develop, implement, and manage a comprehensive behavioral health crisis response program. The Health and Human Services Clinical Manager for crisis services responds to emergency situations; manages, plans, organizes, directs and evaluates assigned services within various behavioral health programs; develops policies and procedures to ensure the effective delivery of mental health, substance use, and social services; ensures conformance with applicable legislative, regulatory, and policy mandates; implements necessary changes in program policies and procedures; identifies opportunities for improving service delivery methods and procedures; identifies resource needs and implements improvements; estimates future needs of assigned programs in terms of personnel, equipment, supplies and space; makes appropriate recommendations for funding and budgets; monitors fiscal appropriations and expenditures; develops relationships with and serves as a liaison to other departments, governmental agencies, community groups or other organizations; attends various local, regional, and state committees and task forces to exchange information and ensure cooperation in achieving the goals of the department and/or County; directly or through supervisory staff selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures; directs research and studies relative to planning, monitoring and evaluating programs; determines immediate and long-term impacts and costs to programs; prepares analytical and statistical reports regarding the operations and activities of services; and performs related duties as assigned.
Program Details
The County of Yolo seeks to continue development of a comprehensive behavioral health crisis response program that utilizes the Crisis Now model as a framework for service delivery. The Health and Human Services Clinical Manager will manage existing crisis response programs (High Tech Call Center, 24/7 Mobile Crisis Response, Law Enforcement Co-Responder program, and clinic based crisis services), coordinate with the development of emerging programs (School-Based Crisis Response), develop and implement Crisis Now continuum, and will identify and implement additional behavioral health crisis response programs identified by the Agency.
The Health and Human Services Clinical Manager will be a key member representing Yolo County Health and Human Services Agency (HHSA) in the delivery of behavioral health crisis response across multiple program areas. The Health and Human Services Clinical Manager will work with both internal staff and external partners in developing a comprehensive system of care for crisis intervention that utilizes the Crisis Now model as a framework and will possess:
- Extensive experience working at a supervisory/management level in County-based behavioral health services programs;
- Extensive knowledge of the delivery of specialty mental health services and Medi-Cal billing requirements;
- An understanding of Cal-AIM reform and how it impacts behavioral health service delivery;
- A thorough understanding of the Crisis Now model;
- Strong resource, administrative, and management skills;
- Deep understanding of diversity, equity and inclusion, and an ability to incorporate this knowledge into program management;
- A dynamic personality with excellent oral and written communication skills;
- The ability to effectively cultivate collaboration and teaming within and outside of the agency.
Telecommuting Options
The Health and Human Services Manager may have an opportunity to develop a hybrid work schedule in accordance with the policies of the County of Yolo and program needs. This position reports to a traditional office-based location the majority of the time.
DEFINITIONUnder general direction, manages, plans, organizes, and directs the activities and operations of various mental health programs; ensures compliance with Federal, State, and County laws, rules, regulations and mandates related to assigned areas of responsibility; initiates, modifies, and/or administers program policies and procedures; and coordinates activities and services with other divisions, departments, outside agencies, and the community to effect systemic change, cost containment, revenue generation, quality of care, and other strategic goals.
DISTINGUISHING CHARACTERISTICSThis management class is responsible for the administration and oversight of complex mental health programs. This includes adult protective services, mental health, substance abuse, forensic and social services, quality assurance, quality improvement, information systems management, compliance related to the Behavioral Health Managed Care Program, and programs to end homelessness. The incumbent in this class provides highly responsible and complex programmatic support to executive leadership, and provides direct and indirect supervision to lower level supervisory, technical, operational, and/or clerical staff.
The incumbents in this class report to a Branch Director, Health and Human Services or other higher-level management personnel. This class is distinguished from the higher class of Branch Director, Health and Human Services in that the latter is the second level management class responsible for the oversight of all programs and divisions within the Branch. This class is further distinguished from the related class of Health and Human Services Manager I/II by the former's responsibility for administration, operations, and/or programmatic functions and making independent decisions which have a significant impact on the Agency, its operations, and its mental health clients.Duties may include, but are not limited to, the following:
- Manages, plans, organizes, directs and evaluates assigned services within various mental health programs.
- Develops policies and procedures to ensure the effective delivery of mental health, quality management, substance use and social services, and conformance with applicable legislative, regulatory, and policy mandates; implements necessary changes in program policies and procedures.
- Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; obtains approval for improvements as needed/required; implements improvements.
- Estimates future needs of assigned programs in terms of personnel, equipment, supplies and space; makes appropriate recommendations for funding and budgets; monitors fiscal appropriations and expenditures.
- Develops relationships with and serves as a liaison to other departments, governmental agencies, community groups or other organizations; attends various local, regional, and state committees and task forces to exchange information and ensure cooperation in achieving the goals of the department and/or County.
- Coordinates responses to emergency situations and represents the department before the news media, and public and/or private sector officials on a variety of program issues.
- Directly or through supervisory staff selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
- Directs research and studies relative to planning, monitoring and evaluating programs; determines immediate and long-term impacts and costs to programs.
- Prepares analytical and statistical reports regarding the operations and activities of services.
- Performs related duties as assigned.
ADDITIONAL DUTIES SPECIFIC TO QUALITY MANAGEMENT:- Manages, plans, organizes, directs and evaluates State and Federal audits of behavioral health services and programs under contract with the State of California, and/or the County of Yolo.
- Directs research and studies relative to planning, monitoring and evaluating programs for the Behavioral Health Managed Care Plan.
Education: Possession of a Master's degree or higher from an accredited college or university in Social Work, Marriage & Family Counseling, Psychology, or closely related field.
Experience: Three (3) years of professional paid work experience in psychiatric social work, healthcare quality management, or rehabilitative counseling experience in a clinical/treatment setting, including at least one (1) year of experience in a supervisory or management position.
License: Possession of licensure as a Licensed Clinical Social Worker, Licensed Marriage Family Therapist or Licensed Clinical Psychologist is required. For positions in Quality Management: Additional certification as a Certified Professional in Healthcare Quality (CPHQ) preferred.
This class requires incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.
Knowledge Of:- Principles and practices of management and organizational theory, including planning, organizational design, business finance, business development, project management, and organizational effectiveness
- Principles and practices of supervision, discipline, leadership, mentoring, and training
- Applicable Federal, State, and local laws, rules, and regulations relative to mental health, quality management, substance use and social services
- Methods and techniques of crisis assessment, crisis intervention, and safety and risk assessment
- Socio-economic, environmental, and cultural factors that affect human behavior
- Funding sources related to mental health, quality management, substance use and social services
- Principles and practices of continuous quality improvement
- Methods and techniques used in conflict management and negotiation
Ability To:- Plan, coordinate, assign, and review the work of subordinate staff
- Investigate and resolve disciplinary issues
- Work independently, prioritize work, coordinate activities and meet critical deadlines
- Develop and maintain cooperative, effective working relationships with others and maintain them over time
- Identify complex problems, develop and evaluate options and implement solutions
- Communicate clearly and concisely, both verbally and in writing
- Exercise discretion, objectivity and empathy and respond with composure when dealing with vulnerable populations, and/or highly sensitive and emotional situations
- Influence and persuade others to accept a particular viewpoint or follow a particular course of action
- Review, analyze, interpret and summarize a variety of data and information
- Maintain confidentiality of highly sensitive information
- Monitor and interpret budgets and other financial documents
Application Process
It is highly recommended that you print this job bulletin for future reference.
Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date. Application information must be current, concise, and related to the requirements in this job announcement. A resume should be included with your application; however, it will not substitute for the information requested on the application. In addition to a completed application and resume, applicants are required to submit a completed supplemental questionnaire, and verification of education for this position. Incomplete applications will be disqualified.
Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways:
- As an attachment to the online application
- By e-mail to hhsa.jobs@yolocounty.gov
- By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
All required documents must be received by the Human Resources Office by the closing date. Postmarks will not be accepted. Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.
Selection Procedure
The following is a tentative schedule of events that will occur as part of the selection process. The selection process steps, and all listed dates, may change with or without notice.
- Screen for Minimum Qualifications Week of November 24, 2024
- Screen for Best Qualified Week of December 1, 2024
- Department Selection Interviews TBD
- Reference Checks
- Conditional Job Offer, pending:
- Pre-Employment Exams
- Drug & Alcohol Screen
- Department of Justice LiveScan
- Proof of Vaccination or Exemption
- Confirmed Job Offer
- Estimated Start Date: January/February 2025
Verification of Education
Acceptable forms of educational documentation are official or unofficial transcripts that list the student's name, institution name, field of study and date the degree was awarded.
For recent graduates who have not received proof of their degree yet, a letter from the registrar's office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.
Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.
All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site (http://www.iau-aiu.net/content/institutions).
Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:
1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.
Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.
EDUCATIONAL RECORDS EVALUATION SERVICE
601 University Ave., Suite 127
Sacramento, CA 95825
(916) 921-0790
www.eres.com
FOREIGN EDUCATION DOCUMENT SERVICE
P.O. Box 151739
San Diego, CA 92175
(619) 265-5810
www.documentservice.org
CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC.
P.O. Box 18358 Anaheim, CA 92817
(714) 237-9272
www.iescaree.com
GLOBAL SERVICES ASSOCIATES, INC.
409 North Pacific Coast Highway, # 393
Redondo Beach, CA 90277
(310) 828-5709
www.globaleval.org
INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE
P.O. Box 3665
Culver City, CA 90231-3665
(310) 258-9451
www.ierf.org
Verification of Certification
Acceptable forms of certification and/or formal training documentation are certificates that list the applicant's name, institution name, course title and date the certificate was awarded. If applicable, the verifying documentation should include a certification/license number as well as an expiration date.
Screening for Best Qualified
The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated to determine those applicants that are best qualified.
Contact Information
For questions about the position or about employment with the County, please contact Human Resources by e-mail at hhsa.jobs@yolocounty.gov or by phone at (530) 666-8600.
Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.
