The Culture and Experience Manager is responsible for maintaining the department’s ideal culture and enhancing the employee experience, thereby reinforcing our commitment to Legendary Guest Experiences. The C&E Manager will leverage their creative energy to oversee and manage the delivery of training, resources, shared learning experiences, engagement practices, and communication strategies to achieve optimal service for both customers and employees.
Are You…
- A poised and concise communicator? Can you write well and speak eloquently to diverse audiences?
- Relentless in motivating your staff?
- Motivated and driven to manage organization-wide change geared at shifting organizational culture?
- Known for spearheading collaboration efforts with other work units or locations to deliver out-of-the-box programs?
- Thorough in your analysis of programs with the intuition to anticipate when alterations are needed?
- A problem solver who isn’t easily frustrated? Always up for a challenge, no matter how difficult, you find a creative solution?
- Going to take ownership of the time you spend with us and truly make a difference?
THEN WE WANT YOU TO JOIN OUR TEAM!
Your Role
- Partner with leadership, key stakeholders, and subject matter experts to maintain and reinforce the department’s ideal workplace culture. Continuously assess individual, team, and organizational alignment and progress across all phases.
- Certify as a CliftonStrengths® trainer to be able to develop and facilitate workshops, coaching sessions, and training programs that help employees understand and leverage their strengths for personal and team growth, driving a strengths-based culture within the department.
- Develop and deliver best-in-class training programs and resources focused on enhancing the service and communication received by customers and employees.
- Manage the onboarding experience for employees entering the department, working with supervisors to ensure employees are provided with the tools and resources needed for success.
- Ensure employees at all levels of the organization effectively conduct business with internal and external customers by applying City (Mission, Vision, Values and Code of Ethics) and department (Mission, Vision, Values, and Cultural Foundations) principles.
- Manage the Employee Experience team. Develop programs and initiatives that blend and align available training and development opportunities throughout the employee life-cycle to promote a consistent customer and employee experience.
- Determine key performance indicators and assess on regular intervals to determine effectiveness, altering the program as necessary to achieve maximum customer satisfaction.
- Foster working relationships with supervisors and staff. Recommend techniques for improving communication and guide supervisors through the process of having “tough conversations”, on a variety of topics, subsequently increasing accountability at all levels of the organization.
- Establish and sustain collaborative and impactful professional business relationships; build and solidify credibility and trust through delivery of required/desired results while continually ensuring compliance with policies, procedures, rules and regulations. Provide and ensure uniform interpretation, application, administration, and practices across the department.
The P&R Employee Experience
At Virginia Beach Parks & Recreation, our success is because of our dedicated employees. We are intentional about creating an employee experience where you are empowered to reach your full potential, are supported through strength-based initiatives, and are confident in your abilities. We champion a workplace culture built on our cultural foundations:
Professionalism, Respect, Accountability, Integrity, and Citizenship. These guiding principles of behavior cultivate a positive and high performing work environment. Success is recognized and celebrated, and legendary experiences are the core of who we are.
Perks
- A generous compensation and benefits package
- 11 Paid Holidays plus 3 additional Personal Holidays
- Partial Work From Home and Flexible Scheduling Options
- Paid Time Off
- Medical, Dental, Vision, and Prescription Coverage
- Legal and Identity Theft Protection
- Virginia Retirement System (VRS) with Cash Match
- Deferred Compensation Plans
- Wellness Programs
- Employee Assistance Program
- Paid Short-Term Disability
- Maternity/Paternity/Parental Care Leave
