Marana is one of the fastest growing communities in Southern Arizona, located approximately 20 minutes northwest of downtown Tucson and 75 minutes southeast of Phoenix. The Town makes its decisions based on a Strategic Plan that has five focus areas: Cherished Heritage, Vibrant Community, Thriving Commerce, Healthy Lifestyles, and Proactive Public Services.
Marana's standards are high. We are an organization of excellence and have developed four Cultural Value Statements that provide the guidelines for how we work together. Our Cultural Values are: Dedicated Service, Respect, Teamwork and Engaged Innovation.The Town of Marana is seeking a
Customer Service Representative to work in the Parks and Recreation department. This is a full-time position and an exciting opportunity for someone interested in providing excellent customer service and administrative support to the department, general public and staff.
The Town offers a competitive benefits package:
http://www.maranaaz.gov/benefitsSchedule:
In office Monday – Friday. Weekends, evenings and holidays as needed.
Expected Hiring Range: $16.70 - $20.46 per hour
Salary Range:$16.70 - $22.63 per hour
- Placement within the salary range is dependent on direct experience, internal equity and/or budget
- Provides excellent customer service, communicating effectively and courteously with the public and internal customers
- Coordinates permitting process for general public, applicants at front counter; processes applications and responds to inquiries
- Assists customers with payments; resolves issues and inquiries via phone, in –person, and email; maintains accounts, fees, and charges
- Manages and balances cash drawers to include cash handling, maintains security cash box
- Provides administrative support to Parks and Recreation staff including: assisting with recreation activities and events, updating calendars, ordering office supplies, filing, and other miscellaneous tasks as needed
- Using applicable software, makes reservations, sells memberships, manages activities and rosters
- Assists with opening and closing procedures
- High school diploma or GED equivalency plus six months of additional education or training
- Over one year experience performing customer service and clerical duties within an office environment and/or over one year experience cashiering
An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered.
ADDITIONAL REQUIREMENTS:- Ability to pass the Town of Marana background check
- Must pass fingerprint clearance background check
PREFERRED QUALIFICATIONS:- Knowledge of Microsoft Office Suite including Excel and Word
- Experience with Payment and/or Accounting Software Programs
RECRUITMENT PROCESSIf you meet the minimum requirements, submit a completed Town of Marana application which can be supplemented with a resume and cover letter by the closing date. Incomplete applications will not be considered. Candidates are responsible for verifying receipt of materials. Applications must be submitted by applying online at
https://www.governmentjobs.com/careers/marana. All status updates will be sent via email through the applicant tracking system. This recruitment will close on 12/02/2024.
TOWN OF MARANA CONTACT INFORMATION11555 West Civic Center Drive
Marana, AZ 85653
www.maranaaz.govph (520) 382-1900 / fx (520) 382-3500
QUESTIONSHuman Resources Staff Contact
Krista Devlin / 520-382-1921 /
kdevlin@maranaaz.gov For technical issues with the NEOGOV site, please contact Customer Support at 1-855-524-5627.
The Town of Marana is an equal opportunity employer. If you require a reasonable accommodation at any stage of the application/exam process due to a disability, please contact the Human Resources Department prior to any deadlines related to this recruitment process. Please contact the Human Resources Department if you would like this publication in an alternative format.
