Customer Service Representative 1, 2, or 3

WIC Call Center

District 4 Public Health

301 Main Street

Lagrange, GA 30240

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Interprets accurately and completely between healthcare providers and patients, ensuring clear communication.
Maintains confidentiality and adheres to ethical standards while interpreting sensitive medical information.
Facilitates understanding between healthcare providers and patients by interpreting medical terminology and instructions.
Assists with accurately completing intake forms and medical history documentation in both languages.
Provides cultural mediation when necessary to bridge communication gaps and ensure cultural competence in care delivery.
Serves as a patient advocate by ensuring patients' concerns and questions are effectively communicated to healthcare providers.
Helps patients navigate the healthcare system by providing information on services, procedures, and follow-up care.
Stays updated on medical terminology and best practices in interpretation to maintain high-quality services.
Assists with front desk duties.
Provides quality customer service to all customers.
Makes appointments; follows up with missed appointments by calling client to reschedule.
Follows communication “scripts” when scheduling the appropriate appointment.
Identifies customers’ needs, clarifies information, provides solutions, refers programs/resources.
Handles all client inquiries.
Enters new client information into the system.
Updates existing client information.
Able to adapt to changing policy and procedures.
Must abide by strict confidentiality requirements and all HIPPA guidelines.
Must be an active listener with strong phone and verbal communication skills.
Assists with clinic and call center outreach activities as assigned.
Must be able to work non-traditional hours as assigned (with prior notice).
Must be able to safely lift up to 30 pounds.
Must be able to travel to multiple service locations as assigned.
Position requires employee to be detailed oriented; must be able to work efficiently and independently.
Self-starter.Fast paced work environment. Ability to multi-task, set priorities and manage time effectively.
Candidate must be organized.

Customer Service Representative 1:

High school diploma or GED AND six months of related experience handling customers’ questions, complaints and/or providing information.

Years of Experience in PH	Monthly Salary	Annual Salary
CSR/Admin Asst 1 –	$2,750.00	$33,000.00
CSR/Admin Asst 2 – 3 Years of PH Service	$2,983.34	$35,800.08
CSR/Admin Asst 3 – 5 years of PH Service	$3,240.00	$38,880.00

Note: Candidates with qualifying Public Health experience will be brought in at the position level corresponding with their years of service.

Preferred Qualifications:

Public Health experience
Bilingual – Spanish speaking
Computer experience (Word, Excel, PowerPoint, data entry, etc.)
Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers
Work requires ability to manage multiple duties simultaneously

Additional Perks

A supportive and rewarding work environment
Physical Activity Breaks
Worksite Wellness Program
Employee Assistance Program

To learn more about District 4 Public Health visit - https://www.district4health.org/

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*District 4 is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection.

Applicants chosen for employment will be subject to the following
Criminal Background Check/Fingerprinting

Reference Checks & Immunizations Required

For more information about Public Health:

Click HERE for Video

Who we are.We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Jobs in Lagrange

Customer Service Representative 1, 2, or 3