Do you like a variety in your work and enjoy working with the public? Are you bi-lingual in Spanish? We are looking for a new team member to join us, at our Central Public Health Center in Wheaton, as a Customer Service Representative. In this role, you will be providing front desk customer service to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested need of the client and providing rapid and accurate screening and referrals.

This position is located at our Central Public Health Center and The Community Center, located in Wheaton. Flexibility to travel to other centers, to assist with coverage as needed, is required. The hours are Monday and Friday from 8:00 am until 4:30 pm. Tuesday, Wednesday, and Thursday from 8:00 am until 7:00 pm. Rotating shifts required to cover mid or evening hours.

The starting pay for this position is $15.77 per hour (May increase depending on experience)

As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes, Paid Training, 12 Paid Holidays per year, 2 weeks of paid vacation, Paid sick and personal time, Health Insurance through Blue Cross and Blue Shield, Dental, Vision, IMRF Retirement Account, Additional Supplemental Insurance Available, Flexible spending Accounts, Prescription Plans, Disability Insurance and tuition reimbursement.

Provides general and specific information regarding departmental policies, procedures, and programs to the public.

Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
Screens for eligibility for programs or services; listens and responds to client’s concerns and questions to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations, and other matters, or refers questions to appropriate parties.
Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
Maintains confidentiality of privileged information and adheres to patient privacy laws.
Adheres to department guidelines for attendance and punctuality.
Maintains required training, licensure and/or certification.
Demonstrates sensitivity and understanding of other ethnic groups and cultures.
Participates in emergency response activities as assigned.

Some experience working in a human/social service-related field preferred, coupled with customer service experience. Bilingual-Spanish strongly preferred.

DuPage County Health Department jobs

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