Join our dynamic team as a Customer Service Representative and play a key role in delivering exceptional service to our community! As part of the Utility Billing Department, you'll be at the heart of our operations, handling technical and paraprofessional tasks that keep our municipal utility billing and collection systems running smoothly. From implementing efficient office processes and entering customer data using advanced financial software to coordinating with maintenance teams and resolving customer concerns, you'll be making a real impact every day. You'll also have the chance to cross-train on billing and account functions, ensuring a smooth and timely workflow.

This is an exciting opportunity to interact with the public, solve challenges, and contribute to the seamless operation of essential services.

Apply today for immediate consideration and take the next step in your career!

ESSENTIAL JOB FUNCTIONS

Provides high levels of customer service and work quality, ensuring compliance with established rules, regulations, City policies, codes and ordinances.
Enters customer account data while at times working at a customer service counter.
Performs basic troubleshooting with customers in person, online, and on the phone.
Utilizes effective communication skills to clearly explain operational procedures and rules to customers, both verbally and in written format.
Collaborates with other team members so personnel and equipment are used in the most efficient manner to maximize customer satisfaction, helping the department and City achieve performance goals in a positive, customer-focused culture that continually improves.
Assures that all work performed meets the City’s standards for customer service, accuracy, quality, and efficiency, keeping work and accounts compliant with all City personnel and safety policies.
Establishes and maintains an effective working relationship with employees, City officials, contractors, customers, and the general public.
Works with other City employees as needed to investigate and resolve complaints, issues, or questions of the general public or other City departments.
Supports activities of the department to assure that appropriate communication and coordination of efforts occurs with other units of the City.
Attends workshops and training seminars to maintain up-to-date knowledge of various products, materials, procedures, and equipment used in the performance of duties.
Implements policies and procedures specific to the department pertaining to customer acquisition, retention, billing, and customer service.
Identifies issues/problems and recommends solutions, including providing guidance and assistance with system troubleshooting as needed.
Handles sensitive customer information in a confidential manner.

Minimum Qualifications

Considerable experience at the level of Account Clerk I, which includes at least 2 years of customer service experience in a retail setting, clerical, bookkeeping or accounting experience; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Demonstrated success interacting with customers in a positive and effective manner.
High School Diploma or equivalent.
Must be able to effectively communicate (orally in person and over the telephone and in writing using electronic devices and handwritten) in English with others.
Must pass a post-employment offer background check, physical examination, and drug screen.

Preferred Qualifications

Degree from an accredited college or university with specialization in office administration or other related field.
Prior financial, accounting, billing, collections, and customer-service management experience.
Technical skills for troubleshooting technology issues.
Bilingual a plus, but not required.

City of Fort Dodge jobs

Customer Service Representative