Join the Dania Beach Team and Make a Difference!

Are you ready to contribute to a thriving community in one of South Florida's most dynamic cities? Dania Beach, Broward County’s first city, is undergoing a renaissance, and we’re looking for motivated and passionate individuals to join our team. Discover the unique charm and pioneering spirit that defines our City.

Grow Your Career with Us in Dania Beach!

The City of Dania Beach is committed to developing our team members. We offer a range of opportunities to help you grow professionally, including numerous in-house training programs and tuition reimbursement for full-time employees after completing probation. We aim to work closely with you to enhance your skills and advance your career, ensuring you have the support and resources needed to succeed and thrive within our dynamic organization. Grow with us and become a part of our vibrant community!

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Position Summary

The City of Dania Beach is committed to employing a talented and diverse workforce. We are currently seeking an Operations Manager, Utility Billing and Customer Service to join our dynamic Finance Team. The ideal individual will manage the City’s utility billing and customer service unit, including but not limited to miscellaneous receivables, utility billing, and business tax receipts. Incumbents in this classification are responsible for performing standard accounting functions, supervises and coordinates the work of the City's customer service staff, billing and collection staff, and customer service water utility field crew. If you are ready to take the next step in your career and contribute to the growth and development of the City of Dania Beach, apply now to join our team!

Oversees the day-to-day management of the City's customer service relationships, utility billing process, miscellaneous receivables, and business tax functions and related collections.
Oversees the day-to-day management of the City's customer service water utility field crew, including meter readings, meter repairs, and meter replacements.
Oversees the management of ongoing meter inventory control and meter replacement program.
Constructs routine spreadsheet applications and prepares financial data for input into automated financial systems and generates reports related to Utility funds.
Oversees development of standard operating procedures, practices, policies, and manuals related to maintaining accurate city financial records.
Assists in the development, improvement, implementation, and monitoring of the City's internal controls related to utility billing and other receivables.
Reviews and approves billing documents and files for accuracy, mathematical correctness and compliance with City policy; prepares ongoing monthly, quarterly, and annual revenue, collection, and receivable aging analysis reports.
Monitors utility rates to ensure sufficient resources are available in the utility enterprise fund, in compliance with budgeting requirements and debt covenant, and makes recommendations to management.
Develop, implement, and maintain procedures that preserve a positive, customer-driven experience for all customer service interactions.
Analyzes, reconciles, balances, and maintains accounting records; develops utility funds budgets and special financial reports.
Assist in the testing and implementing of new or upgraded existing software systems and provide training to staff.
Organize and implement the accounting and bookkeeping activities and produce weekly, monthly, and annual reports.
Responds to requests for financial information from administrators, auditors, departmental clerks, other accounting staff, contractors, and other outside agencies.
Assists in auditing of revenues and expenditures for accuracy of account codes and amounts.
Interdepartmental collaboration as required in furtherance of Finance Department and City-wide strategic initiatives.
Maintains preparation of weekly, monthly, and annual reports for utility funds.
Designs, coordinates, and maintains operations specific to the department's financial functions.

What's required: (Minimum Requirements)

Bachelor’s degree in business administration, Finance, or a related field. Additional qualifying experience may be substituted on a year-for-year basis for the required college education.
Minimum of five (5) years of responsible experience in the operation of a public utility to include a customer service environment.
Minimum one (1) year of experience in a supervisory capacity.

What's preferred: (Desired Requirements)

Ten (10) years of responsible experience in the operation of a public utility to include a customer service environment.
Two (2) years of experience in a supervisory capacity.

City of Dania Beach jobs

Operations Manager, Utility Billing and Customer Service