IT Operations Manager

Anticipated Starting Salary Range: $90,000 - $120,000

Starting Salary Commensurate with Qualifications and Experience

The State Corporation Commission (SCC) seeks an IT Operations Manager to join our Health Benefit Exchange (HBE) division. The Health Benefit Exchange operates Virginia’s Insurance Marketplace with a mission to increase access to affordable and reliable health coverage for Virginians who are not insured by their employer, Medicaid, or Medicare. Launched in November 2023, the Marketplace is Virginia’s own state-based health insurance marketplace where consumers can shop for, compare, and purchase high-quality and affordable health insurance plans. As an IT Operations Manager, you have the unique opportunity to join a growing and talented professional team assisting in the development of the Health Benefit Exchange. The position works a hybrid schedule, generally 3 days of telework and 2 days in office each week.

Responsibilities of the IT Operations Manager will include the following:

Managing IT Operations and Program Management staff and activities
Overseeing the successful implementation of quarterly vendor releases
Managing the submission of process(es) for the review and approval of Notice changes, configuration changes, and UI/UX content decisions
Developing and maintaining the HBE Operations vendor release management process documentation
Developing and implementing IT initiatives, projects, and solutions with vendor and HBE stakeholders
Evaluating the performance of current operations and recommending improvement strategies to achieve business goals
Participating and contributing to HBE’s strategic planning activities
Managing HBE operational activities for platform annual processes, including (but not limited to) periodic data matching, auto-renewals, open enrollment and 1095 generation
Overseeing the management of HBE’s risk, actions, issues, and decisions (RAID) log to ensure that risks are mitigated, actions are completed, issues are resolved, and decisions are made timely
Monitoring system performance and ensuring availability and reliability using Grafana and Sisense
Leading HBE staff through risk and issue management reviews to include risk identification, mitigation strategy development and issue resolution
Reviewing assigned vendor deliverables and recommending acceptance or rejection within contractual deadlines
Managing vendor business continuity and disaster recovery planning, testing and implementation
Leading business continuity and disaster recovery planning, testing and implementation as the division representative for the SCC
Assisting in the development and management of the change control process and interfacing with suppliers
Overseeing the timely review and analysis of vendor Service Level Agreements
Collaborating with cross-functional teams to analyze operational processes, workflows, and platform release changes
Managing, coaching, developing, training, and evaluating staff
Performing other related duties as assigned

Preferred Qualifications

Significant professional experience in an IT services environment including work with leading IT operations and projects, IT vendor management, contract administration, SLA reviews/adherence, and change management
Professional experience directly managing staff and teams
Demonstrable organizational, analytical, and problem-solving skills, with an understanding of complex case resolution while working with various stakeholders and systems/processes
Demonstrated effective leadership with the ability to communicate effectively and set clear expectations
ITIL, PMP, or other IT management certifications are preferred but not required
Excellent oral and written communication skills
A bachelor’s degree in computer science, information systems, or a related field is preferred but not required
Knowledge of and ability to manage IT work activities, processes, and to improve organizational efficiency and effectiveness
Ability to take initiative and thrive in a fast-paced, evolving environment
Ability to multi-task and project manage many tasks simultaneously
Ability to understand and manage the IT landscape i.e., key applications, assets, and tools– know where there are problems / challenges and work to resolve them
Ability to apply a strategic perspective to improve processes and systems in operations to enhance performance.
Ability to provide technology guidance to HBE staff
Ability to read and interpret data, information, and documents
Ability to maintain effective working relationships with SCC staff, vendors, outside agencies, and the general public is required.
Proficient in standard applications - e.g., Microsoft Office suite (including 365), SharePoint
Any experience supporting complex applications in a healthcare or health insurance-related environment is a plus

SCC Information

Located in downtown Richmond, Virginia, the SCC is a state agency with regulatory authority over many business and economic interests in Virginia. More information about the SCC may be found on our website: www.scc.virginia.gov.

The SCC offers its employees rewarding, impactful public-service work; flexible telework options and work-life balance; and professional development opportunities. The SCC fosters a high-performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC’s mission and strategic goals. Core benefits provided to SCC employees include competitive health and life insurance programs, pre-tax spending accounts, leave programs, and paid state holidays. Employees participate in a state retirement plan with options for tax-deferred retirement savings including employer matching. The state funds a short and long-term disability program.

The SCC regulates various companies and industries in Virginia; therefore, to avoid any conflict, employees are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.

The SCC does not provide employer sponsorship. We use the E-Verify system to confirm identity and work authorization.

The SCC is an Equal Opportunity Employer. As a Virginia Values Veterans (V3) Certified Employer, we value and encourage veterans and members of the Reserves and National Guard to apply.

The information you submit must clearly demonstrate your experience and qualifications as they relate to this position. Interview consideration is based on the information submitted online. If requested, the SCC will provide reasonable accommodation to applicants in need of accommodation in order to provide access to the application and interview process. A background investigation is conducted on the selected candidate as a condition of employment.

This position will be classified in the SCC Salary Structure as either a Grade P-13 and will be exempt from the provisions of the Fair Labor Standards Act (FLSA).

How to Apply

This position will remain open until filled; however, interested candidates are strongly encouraged to apply by September 18, 2024.

Qualified candidates are encouraged to apply on the SCC Career Center website at https://careercenter.scc.virginia.gov.

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IT Operations Manager