SUMMARY: Under general supervision; performs highly responsible, specialized work in the daily operation of the Nogales Police Department Public Safety Communications Center

SUPERVISION RECEIVED: Works under the supervision and direction of the Communications Supervisor or designee

SUPERVISION EXCERCISED: May exercise supervision over Public Safety Dispatchers in the absence of the Communications Supervisor

Duties And Responsibilities

Essential duties may include any of the following representative duties, knowledge, and skills. The listed duties and responsibilities are not intended to be exhaustive; they are listed only as general illustrations of the various types of work to be performed and of expected responsibilities. Specific duties and responsibilities not included are not excluded if they are similar, related, necessary, or logical in relation to the position.

Receives and dispatches 911 and routine calls for service; logs call assignments
Prioritizes calls for service and dispatches the appropriate number of agency officials for response
Monitors status of units in the field for availability and officer safety
Operates police/fire/medical radio and equipment
Provide emergency first aid or Cardiopulmonary Resuscitation (CPR) instructions, if required
Logs and documents general information; performs data entry into automated systems
Enters, modifies, confirms, and clears records including warrants, restraining orders, stalking orders, stolen property, and runaway juveniles updates
Conducts local, state and national system searches
Regularly queries other computer databases and systems to perform warrant checks, vehicle registration updates, and driver license information
Relays various information within the Department and other law enforcement agencies
Develops and maintains statistical data
Files various documents
Performs general office duties as assigned
Supports the relationship between the City of Nogales and the general public
Maintains confidentiality of work-related issues and City information
Performs other duties as required or assigned

Knowledge Of

City policies and procedures
Pertinent local, state and federal laws, codes and regulations
Law enforcement telecommunications systems
Communications Center operations
City streets and general geography
Record keeping and file maintenance principles and procedures

Skill In

Using initiative, discretion and judgment within established procedures guidelines and rules
Defining problems; establishing facts and drawing valid conclusions
Managing situations requiring diplomacy, fairness, firmness and sound judgment
Recordkeeping
Multi-tasking
Providing efficient customer service
Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies, and the general public
Communicating effectively, both verbally and in writing
Operating a personal computer and various software applications

Minimum Qualifications

Education, Training and Experience:
High school diploma or GED equivalent
Or an equivalent combination of education, training, and experience

Preferred Qualification(s)

Three (3) years of responsible Police Communications or Records experience
Spanish Language fluency

License And Certification Requirements

Arizona Criminal Justice Information System Terminal A certification
Public Safety Operator training program certification

Special Requirements

Successful completion of a background investigation and polygraph examination
Must be a U.S. Citizen

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed both in an office environment. May be required to lift and carry items weighing up to 25 pounds. Reasonable accommodations will be made as required.

City Of Nogales jobs

Communications Officer