Under general supervision, performs a variety of professional and technical duties in the analysis, configuration, testing, administration, and support of Court applications and systems. Supports websites and web-based content updates, performs functional troubleshooting, assists with application configuration, and participates in routine upgrades and maintenance. Supports workflow changes and business process documentation under direction. Coordinates with vendors and senior technical staff to escalate complex issues and ensure reliable system performance. Performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives directions from assigned supervisory or management personnel and functional direction from senior personnel. This position does not exercise direct supervision over other staff.

Class Characteristics: This is the entry-level or journey-level classification. Incumbents learn the Court’s application environment, systems, and operational procedures. As experience is gained, assignments become more varied and complex, and incumbents work more independently within established guidelines. This class is distinguished from the Senior Information Technology Analyst by the latter’s responsibility for advanced application configuration, workflow redesign, functional leadership, vendor coordination, and serving as a technical escalation point.Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Provides support for business applications and systems by triaging requests, identifying root causes of routine issues, and resolving or escalating them as appropriate.

Provides support for applications by triaging requests, resolving routine issues, and escalating complex problems.
Performs configuration of application settings, roles, and workflow components using established guidelines.
Executes system testing, validation, and documentation under direction.
Supports website updates and basic web configuration tasks.
Assists with preparing applications for upgrades, including testing and documentation review.
Documents workflows and participates in business process analysis activities
Maintains user accounts, permissions, and system access controls.
Prepares documentation, reports, and user materials.
Coordinates with vendors and escalates issues requiring advanced review.
Participates in team meetings and application support activities.

Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to a bachelor’s degree with major coursework in information technology, computer science, management information systems, or a related field and three (3) years of information systems technical support experience.

Knowledge of:

Working knowledge of application support, configuration management, and testing procedures.
Basic understanding of content management systems (CMS), website maintenance, and accessibility best practices.
Familiarity with Microsoft Power Automate and related low-code automation tools.
Foundational troubleshooting, analytical thinking, and problem-resolution skills.

Ability to:

Configure applications following established procedures and validate them to ensure they meet business and technical requirements.
Collaborate with developers, business analysts and end users during testing activities and document results.
Update website content with approved tools and ensure they maintain court’s branding and style guidelines.
Escalate complex issues appropriately.
Develop user guides, procedures, knowledge base articles, reports etc.

Licenses and Certifications:

Possession of a valid California Class C driver’s license and the ability to maintain compliance with the Court’s vehicle insurance policy, or the ability to provide alternate transportation that meets job requirements, as needed.

Please apply online at: http://sonoma.courts.ca.gov/info/jobs

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. The selection procedure will consist of an application with supplemental questionnaire screening and a panel interview process.

Please list all employers and positions held within the last ten years in the work history section of the application and be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position. Please include a cover letter and resume.

Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, and knowledge and abilities; which relate to the position. Candidates possessing the most appropriate job-related qualifications will be invited to an interview.

The Superior Court of California, County of Sonoma is committed to creating a diverse environment and an open, inclusive culture free from bias. We are an Equal Opportunity Employer.

Accommodation:
Applicants with a disability who may require special assistance in any step of the selection process should advise Human Resources by emailing humanresources@sonomacourt.org upon submittal of application.

Background Investigation:
Employment is contingent upon successful completion of a thorough background check, including verification of prior employment, and the provision of appropriate identifying documents to certify eligibility to work in the United States. Please be advised that finalist(s) must be fingerprinted for criminal record check purposes and that continued employment is contingent upon information received in the report. Convictions, depending upon the type, number and date, may be disqualifying. False statements or omission of facts regarding background or employment history may result in disqualification or dismissal.

Superior Court of California, County of Sonoma jobs

Information Technology Analyst