The City of Highland Village, a vibrant and growing community committed to exceptional customer service and efficiency, is seeking a dedicated and detail-oriented Customer Support Technician to join our team. This role offers an opportunity to contribute to the city’s Municipal Court and Utilities by providing outstanding customer support and administrative assistance.

If you have a passion for public service, strong multitasking skills, and a customer-focused mindset, we encourage you to apply. Submit your resume and cover letter to be considered.

Key Responsibilities:

Provide professional customer service via phone, email, and in-person interactions for utility billing and municipal court inquiries.
Assist with processing payments, data entry, and account maintenance.
Support the Municipal Court Administrator by preparing jury notices, inputting tickets, processing protective orders, and assisting with docket preparation.
Guide citizens through citation resolution options, including defensive driving, court requests, and payment plans.
Maintain confidentiality and professionalism when handling sensitive customer interactions.
Assist the Utility Billing Coordinator with bill preparation, account updates, and customer notifications.
Process applications for new water services, create work orders, and provide information to residents.
Perform administrative duties, including records management, scanning, and filing.
Direct inquiries to the appropriate departments and ensure efficient communication between city staff and residents.

Join our team and make a meaningful impact in the Highland Village community!

Full Job Description

Job Requirements

Qualifications:

High school diploma or GED required.
At least 2 years of experience in customer service or payment processing.
Proficiency in Microsoft Office applications (Excel, Word).
Strong problem-solving skills with the ability to handle multiple tasks simultaneously.
Basic court experience preferred but not required.

Benefits

Certification pay up to $1,200 year.
Up to $1000 per year in tuition reimbursement
Health, Dental, vision, life, long term disability starting at $0.00 per month.
Free telemedicine benefits including general medical, mental health, dermatology, neck & back care, & expert medical.
2 to 1 City Matching Retirement plan (employee contributes 7% & the City contributions 14% after 5 years vesting). Full-time employees do not pay into Social Security.
2% City Matching 457 retirement account after 6 months of employment
2 weeks’ Vacation & 2 weeks’ Sick leave accruals following the introductory period
13 total paid holidays consisting of ten city holidays, one birthday holiday and two personal holidays.

City of Highland Village

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Customer Support Technician - Municipal Court/Utility Billing