Do you enjoy working outdoors, helping people, and creating a welcoming environment for visitors? The City of Highland Village is seeking a dependable, customer-focused Park Manager to oversee daily operations at beautiful Pilot Knoll Park!

Located along the shores of Lewisville Lake, Pilot Knoll Park offers camping, lake activities, and opportunities for visitors to enjoy nature. We are looking for an individual who takes pride in providing excellent customer service, leading a team, and helping maintain a safe, enjoyable park experience for everyone.

About the Role

As Park Manager, you'll play an important role in overseeing campground operations, park facilities, and entrance gate activities at Pilot Knoll Park. You'll supervise Gate Attendants and the Camp Host, assist visitors, manage reservations, and help ensure park rules are followed.

This position requires living on park property in your own modern, self-contained camping vehicle and maintaining a clean and orderly campsite. In addition to earning an hourly wage for hours worked, the employee will be provided a campsite on park property at no cost while employed. The position requires flexibility to work irregular hours, including weekends and holidays, as needed.

Key Responsibilities

Oversee daily campground and gate entrance operations, including visitor check-ins, camping reservations, pavilion rentals, and fee collections.
Supervise, train, schedule, and evaluate Gate Attendants and the Camp Host.
Provide excellent customer service by assisting visitors, answering questions, addressing concerns, and explaining park rules.
Conduct routine rounds of the campground and park grounds to monitor activities and ensure compliance with park regulations.
Coordinate with the Camp Host and Parks staff to identify maintenance needs and address concerns involving park facilities.
Inspect park facilities, assist with minor upkeep, and report safety or maintenance concerns.
Maintain accurate records, prepare reports, and monitor supplies and equipment.
Respond appropriately to park-related concerns and contact emergency personnel when necessary.

Qualifications

High school diploma or GED.
Two (2) years of customer service experience and/or training, or an equivalent combination of education, training, and experience.
Strong communication, interpersonal, and customer service skills.
Ability to supervise employees, address visitor concerns, and exercise sound judgment.
Ability to use computer software for reservations and reporting.
Ability to work outdoors in varying weather conditions and perform light physical tasks.

Customer Services jobs

Part Time Park Manager