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Join Our Dynamic IT Team!

Are you passionate about technology and eager to make a real impact in an evolving, customer-focused environment? We’re looking for an IT Technician to join our innovative IT team and provide essential technical support across our organization. This role is perfect for someone who thrives on problem-solving, enjoys working with people, and wants to grow their skills in a collaborative and supportive environment. Whether you’re starting your IT career or looking to take the next step, you’ll have opportunities for hands-on experience, training, and career advancement in a team that values your expertise.

Why Join Us?

Competitive salary and excellent benefits
Hands-on experience with the latest technology
Supportive team environment with opportunities for growth
Work on meaningful projects that enhance city-wide operations
Training and development to advance your IT career

What You’ll Do:

Provide first-level technical support for hardware, software, and network-related issues
Troubleshoot and resolve IT problems efficiently for internal users
Assist with installing, configuring, and maintaining IT systems and devices
Work closely with other IT professionals to enhance system performance
Deliver excellent customer service and communicate technical solutions effectively

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
This journey-level classification is responsible for performing the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

(Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

For the full Information Technology Technician job description, please click here.

KNOWLEDGE OF

PC hardware, software, operating systems, and characteristics.
Basic principles and practices of computer platform and network operating systems, including methods and procedures for establishing network connectivity.
Methods and techniques for the installation and configuration of hardware, software, and network connectivity.
Methods and techniques for customer service and troubleshooting to determine causes of computer hardware and software problems and device errors and failures.
Standard business software, including word processing, spreadsheet, presentation, graphics, and database programs.
City ordinances, codes, procedures and practices regarding computer hardware, software, and cybersecurity.
Correct English usage, including spelling, grammar, and punctuation.
Safety policies and safe work practices applicable to the work.

ABILITY TO

Obtain accurate and complete information from end-users to identify their needs and problems and develop responses and solutions.
Understand, interpret, explain, and apply detailed, specialized information, including codes, rules, policies, procedures, forms, specialized municipal terms, and technical documentation in carrying out job assignments accurately and efficiently.
Install and configure PCs, peripheral equipment, wireless devices, and other technology tools.
Operate computer and peripheral equipment.
Troubleshoot, diagnose, and resolve computer and PC hardware, software and network connectivity problems and make modifications and repairs.
Communicate effectively, both orally and in writing.
Understand and follow written and oral instructions.
Operate a computer and standard business software.
Maintain confidentiality of City documents and records.
Establish and maintain effective working relationships with all those encountered in the course of work.

DESIRABLE

Previous experience in a local government and/or public safety environment.
Knowledge of Cybersecurity principles and practices.
Experience working with Microsoft 365 Office.

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

High School Diploma or equivalent (GED).
One (1) year of technical support experience in technology program area(s).

LICENSES AND CERTIFICATIONS

Possession of, or ability to obtain, a valid California Class C Driver's License and a satisfactory driving record.
CompTIA A+, CompTIA Microsoft Technology Associate (MTA), and/or ITIL Foundation certifications are desirable.

SPECIAL REQUIREMENTS

Must successfully complete a comprehensive background investigation, including a polygraph examination.
Requires working on-site in an office setting, with occasional visits to other sites and departments around the City.
After-Hours and weekend work may be required to perform system upgrades and troubleshoot issues.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is sedentary office classification; standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

ENVIRONMENTAL ELEMENTS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

APPLICATION PROCEDURE AND SELECTION PROCESS
A City application and supplemental questionnaire mustbe submitted. Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, and oral exams to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list.

The City of Menifee is an Equal Opportunity Employer

City of Menifee

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Information Technology Technician