The City of Norwalk is seeking a Social Services Superintendent to fill a vacancy in the Social Services Department. The Social Services Superintendent, under administrative direction, manages the day-to-day activities, staff, and programs within the Social Services department and assists the Director in the overall administration of the department.

This is a single incumbent class that provides support to the Director of Social Services. It is distinguished from the Director of Social Services in that this position is responsible for day-to-day internal department activities and staff within the Social Services, Childcare, and Senior Center divisions.

The Social Services Superintendent works under the Director of Social Services and will exercise lead direction over professional, supervisory, technical, and office staff during the Director's absence.

Essential duties may include, but are not limited to the following:

Serves as a liaison between various non-profits, local, county, state, and federal programs that work in conjunction with the Social Services department; Homeless Advocacy agencies, Los Angeles County programs, Senior Center Programs, Community Outreach Workers, Child Care, and public related community crisis intervention programs.

Manages and participates in the development and implementation of goals and objectives as they relate to the department; reviews, monitors, and analyzes the effectiveness of service delivery levels and makes appropriate recommendations to the Director of Social Services.

Ability to perform case management skills in order to evaluate emergency and non-emergency situations; determine client needs, develop a timeline consisting of long/short term goals and implement a plan of action for client success.

Coordinates and reviews functions of the department; identifies work assignments, projects, and programs; monitors workload and evaluates work productivity, methods and procedures.

Selects and supervises staff; plans and organizes work; develops and establishes work methods and standards; reviews and evaluates employee performance.

Manages and analyzes the department’s annual budget; maintains and monitors assessment for additional funds; and directs and implements adjustments for staffing, equipment, materials and supplies as necessary.

Reviews new and current programs to determine their efficiency, effectiveness and compliancy with local county, state, and federal regulations for proper administration of reporting requirements. Writes and monitors various grant programs within the department.

Compiles information and prepares documents, agenda items, or resolutions relating to administrative, fiscal or operational issues; makes oral presentations on department issues at City Council and Community meetings.

Builds and encourages a cooperative team-oriented environment within the Department of Social Services and other agencies and providers.

Establishes and maintains positive relationships with other public agencies, City Commissions, community service groups and residents. Assesses community needs and trends and projects demographic needs; directs appropriate department strategies.

Assumes responsibility for department operation in the absence of the Director of Social Services.

Knowledge, Skills and Abilities

Knowledge of: modern principles and practices of public administration; organization, supervision and training as well as operational characteristics of a social services program; diversified socio-economic community and its impact on service levels; research methods, survey and data collection techniques, interpretation of statistics; contract development and administration; municipal budget preparation and administration; principles of employee supervision, training and performance evaluation; Familiar with County, State and Federal funds and Regulations. Familiar with the homeless delivery system.

Ability to: manage, direct, coordinate and supervise a multi-faceted social services program; prepare comprehensive technical reports on administrative, financial, commission or staff matters; analyze problems and identify alternative solutions; implement recommendations that reflect consistent department wide goals and objectives; monitor service levels and direct positive change; maximize staff development, including training, motivation and maintaining positive team interaction; interpret and apply federal, state and local policies, procedures, laws and regulations; communicate clearly and concisely orally and in writing; maintain positive working relationships with those contacted in the course of work, including city and other government officials, community groups and general public.

Education and/or Experience

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary. Example combinations include: Graduation from a four-year college with major coursework in Sociology, Social Science, Public Administration or a closely related field. Four years of increasingly responsible experience in the supervision and development of human services programs, including supervision of professional staff. A Master’s Degree in Social Work, Public Administration, or a related field is preferred.

Required Licenses and Certificates

Possession of an appropriate California driver's license at the time of appointment and a satisfactory driving record.

Physical Demands

Work is performed mostly in office settings. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

While performing the duties of this job, the employee is frequently required to talk or hear; sit; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is frequently required to stand or walk.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Incumbent is not substantially exposed to adverse environmental conditions.

Be available to work on an emergency basis if needed and be able to communicate with staff during the evenings, weekends, holidays, or as needed.

APPLICATION INSTRUCTIONS - PLEASE READ

This position requires the following documents to be attached to your online application in order to be considered:

Online Application
Current Resume
Scanned copy of official transcripts with degree conferred date must be submitted.
- Foreign transcripts and degrees require official certification of equivalency to U.S.
- Transcripts and degrees by a certified U.S, review service at the time of the application and must identify graduate level coursework.
- Evaluations provided by any service member of the National Association of Credential Evaluation Service (NACES) (http://www.naces.org/) is acceptable.
References

Your application and any required attachments must be submitted by Monday September 30, 2024 by 6:00 pm. Applications with incomplete information (i.e. statements such as "see resume") or missing documents will not be considered. Additional documents not requested in the announcement will not be reviewed.

SELECTION PROCESS

Apply online at http://www.norwalkca.gov/city-hall/departments/human-resources . Employment application must be completed. Resumes will not be accepted in lieu of a City application. Applicant must be specific in describing qualifications for this position on application. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Faxed materials or postmarks will not be accepted. Applications will be screened in relation to the criteria outlined in the job announcement. Candidates with qualifications that best relate to the position will be invited to participate in the selection process. Possession of the minimum qualifications does not ensure continuation in the selection process. The selection process will include an oral interview and other testing processes designed to predict successful job performance.

The City provides preference to military veterans under consideration for initial employment. To claim veteran's preference an applicant must submit their most recent DD214 form. An eligible veteran is one who has served in the United States armed forces and who has received an honorable discharge.

Reasonable accommodations for applicants with disabilities may be requested by calling the Department of Human Resources at least three (3) business days prior to the scheduled examination/interview date. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

The City of Norwalk, in compliance with all applicable Federal and State laws, does not discriminate on the basis of race, color, national origin, ancestry, marital status, age, religion, disability, sex, or sexual orientation in its employment actions, policies, procedures or practices.

City of Norwalk (CA)

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Social Services Superintendent