JCFPL JOB TITLE: Branch Manager – Outreach/Mobile Branch

DEPARTMENT: Outreach

REPORTS TO: Assistant Library Director

CIVIL SERVICE JOB TITLE: Librarian III

STARTING SALARY RANGE: $81,115 - $87,260 per year

FULL-TIME/PART-TIME: Full-Time

WORKWEEK: 9:00 a.m. to 5:00 p.m. (35 hours/week). May be required to work evenings and weekends as needed.

JOB DUTIES:

Manage the day to day operations of the library department, effectively coordinating activities involving routine to complex issues with system-wide impact, like creating staff schedules; adhering to, explaining, and recommending policies and rules to staff and patrons; overseeing building maintenance; assisting patrons at the circulation desk or with technology; answer reference questions; conduct readers’ advisory; ensure adequate staff is scheduled to run the branch each day and fill in staffing gaps
Supervise and train staff; assign tasks and projects to staff and volunteers; train and evaluate staff; counsel and motivate staff; develop staff skills, with continuous assessments to ensure growth; proactively help resolve staff complaints and conflicts; communicate with leadership on issues regarding staff and patrons; help recruit, interview, and onboard new hires; foster and maintain a diverse, equitable, inclusive, and accessible work environment
Plan, coordinate, implement and upgrade existing programs in assigned area; coordinate programming for all ages; identify program deficiencies and develop corrective action strategies in support of established goals; coordinate, prioritize and assign system-wide tasks and projects; track and review work progress and activities; develop rule proposals and adoption documents to implement programs in assigned area; respond to requests for information regarding program activities or requirements; share program information with Communications team, including photos, blurbs, etc.; may compose publicity releases, newsletters, etc.; collaborate with Program Coordinators to host programming
Coordinate, prioritize and assign tasks and projects; track and review work progress and activities; set goals for the department; organize and conduct training/education workshops
Manage collection development and budget for the department, including weeding, buying, and shelf-reading the department collection; compile and submit book orders; complete item requests; create displays, special sections, etc. to support collection circulation
Prepare and submit reports relating to department activities, including statistical reports, timesheets, cash reports, and monthly reports; attend meetings and serve on committees as needed; submit timesheets correctly and on time; monitor expenditure of budgeted funds; establishes business relationships with potential funding sources via phone call, visit, and/or letter of inquiry
Participate in the development and implementation of department/agency initiatives; develop and monitor program evaluation strategies; supervise and/or conduct the more difficult onsite evaluations or audits to ensure compliance with regulations and/or contract terms; prepare related reports containing findings, conclusions and recommendations; supervise the preparation of, and/or prepares informational materials such as manuals, guides and handbooks
Promote good customer service, including some public speaking involving tours and teaching library skills; effectively handle patron complaints; develop and maintain a positive, helpful and professional approach to the overall community as well as individual library customers; meet the needs of a diverse community
Network and collaborate with outreach services, educational entities, City departments, and other service agencies to promote services, activities, and goals of the library; Establishes and maintains cooperative working relationships with other State and local code enforcement officials; networks and collaborates with library branches, educational entities, City departments, and other service agencies to promote services, activities, and goals of the library
Stay up-to-date of trends and innovations in the fields of technology management and administration; attend conferences; network with staff from other library systems; represent JCFPL at seminars and meetings of professional organizations; improve ADA accessibility (physical and digital access)
May research funding sources, develop and review grant applications, and write proposals; may negotiate and monitor contracts or grants; may conduct onsite evaluations or audits to monitor compliance with federal, State or local regulations; may prepare related reports containing findings, conclusions and recommendations; may serve as a program liaison to a variety of parties including federal, State and local government officials and providers
Know and develop the Outreach vehicles and Outreach spaces, consistently monitor physical location and work closely with facilities management staff for preventive maintenance
Perform other duties as assigned

CORE COMPETENCIES:

Support/Collaboration with Library Director and Leadership Team

Assists with initiatives to execute enterprise-wide deliverables by monitoring individual department-level operational plans, encouraging strategic use/coordination of resources and eliminating operational obstacles
Performs a variety of responsibilities inherent in managing system-wide services and staff including timely and quality decisions, process management, conflict management, motivating and developing staff, and policy development and implementation
Understands the nuances of local politics and how to work with mayors, city managers, and other elected officials

Communication/Collaboration

Communicates effectively using a variety of methods
Effectively communicates relevant and timely information to appropriate stakeholders
Develops and maintains effective relationships with others to achieve common goals
Works effectively on teams with strong team-building skills and attitudes
Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors
Communicates effectively with a variety of audiences and individuals from diverse backgrounds
Selects and applies the most appropriate and effective communication means to meet situational needs

Customer Service

Contributes to and models customer service standards that enhance the user experience
Models standards and practices for the delivery of quality internal and external customer service
Applies customer service skills to enhance the level of user satisfaction
Applies effective techniques to address difficult situations with users and staff
Understands and acts in accordance with the basic values and ethics of library service

Leadership

Aligns efforts with the vision and direction of the organization
Demonstrates leadership qualities and behavior, critical thinking, and problem-solving skills
Employs sound project management principles and procedures in the planning and implementation of programs and services
Anticipates and adapts to change and challenges effectively
Develops and maintains effective relationships with others to achieve common goals
Works effectively on teams with strong team-building skills and attitudes
Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors
Demonstrates critical thinking and problem-solving abilities
Uses leadership skills to provide vision and guidance to library staff, board members and the community
Contributes effective strategies and decisions regarding library services and resources
Embraces change and fosters understanding and acceptance by all stakeholders
Contributes to a productive workforce through effective recruitment and selection
Leads and empowers employees to deliver effective, high-quality library service
Establishes effective strategies for performance management
Leads work teams with clear direction and effective communication
Monitors and evaluates projects and adapts as needed
Performs ongoing evaluation to gauge the success of division and enterprise-wide initiatives, programs, and services

Professional Development

Manages the development of one’s own learning and ongoing improvement of skills and knowledge
Uses creative and innovative approaches
Establishes strategies and long-range initiatives to create a learning environment within the division and the library
Plans for and supports staff career development opportunities
Contributes to the development and implementation of a culture that embraces ongoing learning

Community Engagement

Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services
Maintains positive public relations through communication and promotion of the library’s values, services, accomplishments and needs to all stakeholders
Builds relationships and support for the library with community organizations
Contributes to creating a welcoming and user-friendly physical environment that encourages all community members to use library services

Technology

Performs basic functions of email, calendar applications, and task management
Understands and uses basic computer hardware, peripherals, software, and operating system functions
Demonstrates information literacy and understands common security protocols related to Internet use

REQUIRED EXPERIENCE/EDUCATION:

Four (4) years of library experience demonstrating a practical knowledge of library functions, services, terminology, techniques, procedures, and standard tools such as ILS (Integrated Library Systems), shelving arrangements, Dewey Decimal Classification System, and equipment, and one (1) year of which must have been in a supervisory capacity
A Master’s degree in Library or Information Science in a library program accredited by the American Library Association or from a New Jersey college Master’s program in Library Science that has been deemed acceptable by Thomas Edison College

ADDITIONAL RELEVANT SKILLS:

Knowledge of library administration and management techniques
Ability to manage and administer a library program
Ability to analyze, comprehend, and utilize approved public library standards, methods, techniques, budgeting systems, and classification and pay plans
Knowledge of Jersey City’s population, geography, and/or local government
Facility in a non-English language spoken in Jersey City (such as Spanish, Hindi, Arabic, Tagalog, etc.)

This vacancy is associated with a New Jersey Civil Service job title. The New Jersey Civil Service Commission requires all incumbents to possess and be prepared to verify the minimum experience and skills required for the associated Civil Service job title.

This position is subject to residency requirements as set forth in the New Jersey First Act and not available for work visa sponsorship.

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Branch Manager - Outreach/Mobile Branch