New Hanover County is looking for an Information Technology Supervisor to join our Information Technology Department.

The Information Technology Supervisor - Network Operations oversees the daily operations, strategic planning, and management of a complex county network infrastructure. This position is responsible for supervising a team of technical professionals managing Cisco, Meraki, and FortiGate hardware, VMware virtualized environments, storage, backup solutions, telecommunications, and Microsoft 365 administration. The role ensures optimal network performance, security, and availability to support critical county operations.

Responsibilities for this role include:

Supervise and mentor the Network Operations team, fostering professional development and ensuring efficient performance.
Coordinate staff schedules, projects, and on-call rotations to ensure 24/7 operational readiness, and make hiring, termination, and disciplinary recommendations.
Oversee configuration, maintenance, and troubleshooting of Cisco, Meraki, and FortiGate hardware.
Ensure the county’s network infrastructure operates at optimal performance and security standards by the administration and optimization of VMware environments, including virtual server creation and resource allocation.
Oversee the management of storage and backup systems, ensuring data integrity and disaster recovery readiness.
Serves as a member of the department's supervisory team, coordinates and collaborates with fellow supervisors and IT management to ensure service delivery outcomes and expectations are ert
Aligns Operations teamwork efforts in accordance with other departmental projects and needs
Oversees ongoing maintenance of the County’s telecommunications and computer systems which includes establishing operating parameters; setting service standards; coordinating the work order process; and developing plans for and implementing major projects.
Collaborate with the IT Security team to enforce network and data security policies, including firewall management and intrusion detection systems.
Coordinates the purchasing of systems and services which includes developing standards and specifications; preparing project budgets; evaluating vendor bids; and administering order processing.
Formulates and implements telecommunication and computer policies.
Develops and monitors procedures to ensure consistent quality customer service to include reviewing staff work and responding to concerns and complaints.
Reviews resource usage and capacities, avoids shortages, and plans for change and growth.
Monitors IT system status and ensure staff have all resources they need.
Performs work during emergency/disaster situations.
Performs other duties of a similar nature or level.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, equity, innovation, integrity, stewardship, and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, and supports equitable and inclusive policies and growth opportunities. Our talented team has a passion for providing care and services that effect change in the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Living in New Hanover County, NC:

New Hanover County offers an exceptional quality of life with its picturesque coastal location. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, indulge in diverse dining experiences, and explore historical landmarks. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

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Hours:
8:00 AM - 5:00 PM, Monday - Friday.
Must be available to report for emergency work assignment during emergency situations.

Employment Type:
Full-time, Exempt

Salary Information:
The hiring range for this position starts at $79,291.00- $107,043.00. Salary will be determined based on qualifications, budget, and market considerations.

New Hanover County offers:

Employer paid 401k contributions;
Retirement plan through the NC Retirement system;
Flex time and telework availability, depending on your position;
Paid sick and personal leave + 13 paid holidays per year;
Paid parental leave;
Paid community services leave to give back to our community;
Education leave to obtain a degree within your line of work;
Medical, dental, and vision insurance + many other insurance options;
Onsite, employer-paid health and wellness center;
Professional development trainings & leadership initiatives;
Opportunities to make a difference in your community;
And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Required Education and Experience:

Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, with seven (7) years of progressive experience in network and server infrastructure management including at least 2 years in a supervisory or leadership role.

Knowledge, Skills, and Abilities:

Knowledge of supervisory principles; customer service techniques; budgetary principles; various computer operating systems; computer network principles; network and data security techniques; county government operations; computer programming languages; and computer system and services vendors.

Cloud or hybrid cloud provisioning, monitoring, and optimization
Disaster Recovery & Business Continuity
Infrastructure roadmaps, technology refresh cycles, and budget management
Strong understanding of networking protocols, firewalls, and enterprise networking concepts.
Demonstrated ability to manage and deliver complex IT projects.
Excellent problem-solving, communication, and leadership skills.

Skilled in supervising and evaluating employees; preparing and monitoring budgets; troubleshooting telephone and computer systems; evaluating software upgrades; managing multiple projects; analyzing end-user system and program needs; designing system processes and; configuring systems and software; preparing bid specifications; evaluating vendor bids; preparing and delivering presentations; and communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Valid North Carolina Driver License required by first date of employment with good driving record.

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can be viewed through your applicant portal.

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Information Technology Supervisor