Town of Hillsborough, NC (pop. 9,700) requests applications for Information Technology Manager. The IT manager leads Hillsborough's strategic planning and technology implementation, including reviewing and evaluating new technology and planning for future needs. As part of the Administrative Services Department, this position works with 5 departments and 19 divisions located in 11 buildings. The IT manager collaborates with the department management and the town-wide operations teams, to define the direction for IT infrastructure, security, and training. The IT manager is responsible for supervising the town’s information technology systems and projects, including the contractor providing end-user support to 130 employees.

Oversee the main computer systems, network administration, database management systems, access control systems, and telecommunications, including voice over internet protocol.
Manage contractors and projects.
Keep the town up to date with current technology and best practices.
Develop policies and procedures to protect the confidentiality, integrity and accessibility of the town's digital information.
Prepare and manage IT budget of 1.01 million in Fiscal Year 2026.
Provide all pricing and equipment recommendations, justifications, risk assessments, and vendor selection; negotiate purchasing contracts.
May serve as the administrator for Federal Communications Commission radio licensing and tower registrations.
Provide technical assistance to other departments.
Perform related duties as required.

Education and Experience:

Requires a bachelor's degree in computer science, information technology or related field and four years of experience in information systems management; or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities. Local government IT experience is preferred.

Licensure, Certification, and Specialized Training:

Certified Government Chief Information Officer (CGCIO) certification preferred

Working Conditions and Physical Requirements:

Must be physically able to operate a variety of automated office machines.
Must be able to exert up to 50 pounds of force occasionally and/or use a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Must be able to push or pull weights of up to 20 pounds.
Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.

Candidates may be asked to participate in a telephone interview, writing assignment, and in-person assessment center.Knowledge:

Operation, maintenance and capabilities of computer and networking equipment.
Principles and techniques in the preparation of computer programs, systems analysis and computer operational policies, procedures, and practices.
Methods, procedures, policies and trends associated with implementation of information technology strategies.
Methods, procedures, and policies of the town, including town code, employee handbook, policy and procedure manuals, contracts, publications and reference texts, etc.
Federal, state, and local laws and policies including NC General Statutes and other codes, laws, and regulations.
Functions and interrelationships of the town and other governmental agencies.
Administrative principles involved in developing various policies, programs and related activities.
Networking equipment, servers, phone systems, personal computers, enterprise systems, operating systems, and software.

Skills:

Troubleshooting and problem-solving.
Organizational and interpersonal skills.
Strong written and oral communication skills.
Budget development and administration.
Use and maintain a variety of office equipment including calculator, computer, printer, shredder, copier, scanner, fax machine, telephone, video equipment, and any other equipment as necessary to complete essential functions.
Use a variety of word processing, spreadsheet, database, or other system software, such as Microsoft Office, O365, internet search engines, etc.

Abilities:

Develop standards and procedures for the performance of information technology operations.
Analyze, diagnose and solve computer hardware and software problems.
Handle multiple projects and requests for assistance in an organized manner with little or no direct supervision.
Plan, develop and prioritize daily, short- and long-term goals.
Produce quality work, which requires constant attention to detail.
Analyze and recognize problems and potential problems and recommend appropriate solutions.
Ensure compliance with all laws and regulations.
Read and interpret complex materials.
Produce informational materials.
Establish and maintain effective working relationships, and effectively communicate with other employees, elected officials, town management, vendors, contractors and the general public; provide assistance and advice to various agencies, departments, and individuals.
Perform duties and complete responsibilities under a degree of stress related to meeting tight deadlines; react calmly and quickly in emergencies; make swift, sound, and educated decisions.

Town of Hillsborough

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Information Technology Manager