Track Group Inc. is a global leader in providing end-to-end location monitoring and predictive behavioral solutions that combine real-time tracking devices and professional monitoring services with advanced data analytics. The current focus is delivering electronic monitoring products and services for the global criminal justice market. Track Group is based in Naperville, IL with development staff and offices in Halifax, Nova Scotia and Salt Lake City, UT. We also have operations locations in Santiago, Chile and Indianapolis, IN.

Track Group designs and manufactures the industry's leading portfolio of GPS tracking devices and alcohol monitoring systems and offers a variety of related software, services, networking solutions and monitoring applications. Our products and services are currently available worldwide and are sold through our direct sales force, as well as through value-added resellers. We provide our products and services to government customers on federal, state and local levels in the US and to international government entities as well.

General Job Description:

A key member of the Logistics team, the Supply Chain & Inventory Planner will report to the Senior Manager, Logistics & Inventory and perform general logistics/supply chain support.

Responsibilities:

Plan shipments based on product availability and customer requests
Receiving, coordinating, and entering customer's orders, lost or stolen devices and returns (RMA's/Return of Merchandise Authorizations), as well as assisting in the evaluation of returned equipment that may be damaged
Communicate daily with Track Group's Fulfillment Warehouse (AJR International) to ensure any changes to orders, upcoming deployments, or shipping issues are dealt with quickly
Track orders upon customer request and respond accordingly to ensure timely deliveries
Prepare shipping documents (like invoices, purchase orders and bills of lading)
Coordinate our supply chain procedures to maximize quality of delivery
Maintain updated records of orders, suppliers and customers
Provide information to customers about the status of their orders
Responsible for imports and international shipments
Departmental billing and invoice handling as needed
Attend and participate in ongoing scheduled meetings and training
Flexibility to constantly evolving business demands and projects
Provide customer service via inbound and outbound phone calls
Daily Reconciliation of devices within NetSuite
AJR files
Orders shipped
Processing scrap devices AJR ß> TG ß> Chile
Need Chile Scrap Report by 2nd Friday each month
Lost & stolen
Compile daily list of combined serial numbers
Upload to Netsuite using.csv file
Recovery
End of month / by the 1st or 2nd business day of the following month
Research - Use Joel created template
Act as a backup to assist Customer Support Services, upon completion of logistics tasks
Identify, troubleshoot, and resolve customer issues and concerns regarding hardware, software, and other general subjects; escalate issues when necessary. This will be done in a timely manner via telephone, e-mail and may occasionally involve on-site assistance
Produce, review, and distribute various reports for current customers within the required timeframes on a daily/weekly/monthly basis dependent on the customers' needs
Demonstrate and maintain a positive and professional attitude, actions and attire that promote confidence in Track Group products and services both internally and externally
Duties subject to change to fit business needs

Work Environment

Open office environment
Mainly telephone and e-mail support, with the occasional on-site need (with customer or at our call center)
Frequent extended periods of sitting
Duties and Responsibilities are subject to change upon business requirements

Requirements

Excellent organizational, completion and time-management skills

Ambitious and Efficient; works well in a face paced environment and a quick learner
Excellent Communication Skills (internally & externally) promoting teamwork and customer retention
Customer service experience with technical support background preferred
Possess an analytical and problem-solving mindset, with a focus on customer service and attention to detail
Previous experience with Cellular/GPS technology preferred
Technical/Computer Software proficiency required. This includes but is not limited to:
Microsoft Office Programs
Expertise in Microsoft Excel
Google Chrome, Internet Explorer, etc
College degree required

Benefits

Generous amounts of time away from work to promote a healthy work-life balance. We offer unlimited paid vacation days in addition to 11 major holidays per year
Access to Medical, Dental and Vision insurances with company contributions for you and any covered dependents
Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the company's expense.
Ability to contribute to a company sponsored 401(k) retirement plan with company match on your contributions.
Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you achieve all of your career goals.

Track Group, Inc.

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Supply Chain & Inventory Planner