The Visitor Services Manager’s primary responsibilities are: to welcome visitors and provide the information and recommendations necessary to create a memorable visitor experience; to maintain the Johnson City Visitor Center; to provide assistance to groups and event planners throughout the process.

Detailed Duties:

Greet, interact with, and direct guests visiting the center.
Assist visitors in finding brochures, maps, and activities that will enhance their visitor experience.
Keep all areas of the visitor center stocked, clean, and organized.
Keep bathrooms prepared for visitors – ensures paper products and hand sanitation products are kept filled.
Gain a working knowledge of the Johnson City area and tourism sites.
May contact local hotels/motels to see if there are vacancies, upon request.
Answer the phone and respond to questions or refer callers as appropriate.
Assemble tourism fulfillment packets including Visitor Guides, Outdoor Guides, and Southern Dozen Guides.
Process relocation/retirement information requests. Track & report as required by the Retire Tennessee program.
Process electronic requests through Constant Contact and email.
Maintain internal inventory of office supplies, kitchen supplies, promotional items, event needs, etc.
Assemble welcome bags/packets for FAM tours, conference attendees, Southern Dozen visitors, etc.
Assist groups with city permits, street closures, and things of the like to ensure a smooth process for both parties.
Provide assistance to event planners regarding meeting sites, accommodations, and related activities to meet specific needs.
Work with planners/organizers before and during the event to ensure success and capture repeat business.
Sell retail items in the visitor center. This includes POS operations and reporting.
Coordinate with the CVB team to support its strategic plan.
Perform other duties as assigned by the Executive Director.

Knowledge, Skills and Abilities:

Experience working with the general public in customer service and/or retail related organizations. Knowledge of the local area and history. Must have good oratory skills and be comfortable speaking to the public.

Education and Experience:

Any combination of education and practical work experience related to customer service oriented positions.

Physical Requirements:

This work may require lifting up to 25 pounds occasionally. Work requires reaching, grasping, feeling, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and talking to convey important spoken instructions to others accurately; hearing is required to perceive information at normal spoken word levels and ability to receive detailed information through oral communications; visual acuity is required.

Non-Discrimination Policy:

The Johnson City Convention and Visitors Bureau does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Benefits

$44k
11 paid holidays
Sick time
Paid vacation time
Retirement
Comp time
Competitive health, dental, and vision insurance

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Visitor Services Manager