Recruitment Information
Recruitment Number 208195 - Hilo, Hawaii and Wailuku/Kahului, Maui Employment Only - The immediate vacancy in Wailuku/Kahului, Maui is Temporary
NOTE: Employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. Once you become a member of the civil service, you become eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to an employee in a permanent position with the exception of return rights and placement rights associated with a reduction-in-force.
Duties Summary
Administer, coordinate, and evaluate a comprehensive island-wide benefits and assistance program for veterans, their families and dependents, and servicemen; provide continuing veterans affairs counseling services for the full range of cases, including the most complex, coming within the scope of the program without a supervisor available for technical direction; and perform other related duties as assigned.
Minimum Qualification Requirements
Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. Please note that unless specifically indicated, the required education and experience may not be gained concurrently. Your possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Note: Your calculation of experience must be based on full-time, 40-hour work weeks. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours/week is equivalent to six months of experience, not one year. Also, hours worked in excess of 40 hours/week will not be credited. Example: Twelve months of experience at 60 hours/week is equivalent to one year of experience, not one and a half years.
To qualify, you must meet all of the following requirements:
Education: A bachelor's degree from an accredited college or university.
Progressively responsible administrative, professional, investigative, or other analytical work experience may be substituted for education on a year-for-year basis.
General Experience: One year of progressively responsible experience in which applicants obtained a general knowledge of benefits and services available to veterans and their dependents under State or Federal laws or special benefits and services they may be entitled to received from public or private agencies and organizations. This experience must have been obtained in work which involved assisting others including veterans and their dependents with personal problems toward their resolution.
Experience assisting veterans and their dependents need not have been on a full-time assignment basis but must have been at least a part of the applicant's overall experience of working with others.
Examples of Qualifying Experience: Employment interviewing or counseling, guidance counseling, rehabilitation work, social casework or group-work, parole-probation counseling, or religious counseling.
Specialized Experience: Two years of experience in performing or supervising work which involved interviewing, making determinations, or conducting investigations, requiring the explanation, application, and interpretation of laws relating to veterans benefits administered by the State of Hawaii or the Veterans Administration and other regulations, procedures, and practices based thereon.
This Experience May Have Been Gained As
- A service officer, or as an employee in a position of comparable duties and responsibilities, in a veterans service organization, or in a State, Federal, or local veterans agency which required the applicant to counsel and otherwise assist veterans or their beneficiaries in the handling of presentation of claims under appropriate laws.
- An accredited representative with a service organization performing work which involved the handling or presentation of claims of veterans or their beneficiaries under the laws administered by the State of Hawaii or Veterans Administration.
- A contact representative assisting claimants, beneficiaries, or their representatives by furnishing information with reference to benefits available under the laws administered by the State government or Veterans Administration; by aiding such persons in preparing proper forms for claims, hospitalization, insurance, and other benefits; by procuring necessary evidence and affidavits to support claims; or by representing such persons in hearings before appeals boards.
- A claims examiner or in any other legal, quasi-legal, or examining position which required 1) the examination, review, or adjudication of claims arising under laws administered by the State or the Veterans Administration, or 2) knowledge and application of provisions of such laws, and/or regulations procedures, and practices based thereon.
For all positions, the applicant must show that he has (a) ability to speak and deal effectively with individuals, and (b) the ability to speak effectively before groups.
License: A valid driver's license is required.
03406:032086:13:CD
Other Information
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the Internal Complaint and Merit Appeals Board Processes.
Your Job Benefits With The State Of Hawai'i
The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.
A summary of these benefits, which is based on full-time employment, is listed below.
Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview.
With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service.
Paid Holidays
You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
Paid Vacation
You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
Paid Sick Leave
You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
Other Leaves
Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
Health Insurance
The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
Group Life Insurance
The State provides a free life insurance policy for employees.
Retirement Plan
The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
Premium Conversion Plan
Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
Flexible Spending Accounts
Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
Transportation Benefits
Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
Deferred Compensation
The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
Temporary Disability Insurance
Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
Social Security
As an employer, the State also contributes to an employee's social security account.
Promotions & Transfers
For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
Training & Continuing Education
The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
Travel Expenses
The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
Incentive & Service Awards
The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
Union & Collective Bargaining
Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.
The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.
CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance.
The State of Hawaii is an Equal Opportunity Employer
Revised 01/13
01
Required Supplemental Questions
The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions.
In general, proof of education obtained from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at an accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.
Any information you submit may be verified. Supporting documents must be submitted within five working days of the filing of your application. When applying for this position, I understand that I must thoroughly complete the Education and Work Experience sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking.
I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information.
- I acknowledge I have read and understand the above information.
02
GEOGRAPHICAL AVAILABILITY FOR THE ISLAND OF HAWAII
Please check the location(s) for which you are willing to accept employment. Note: You must be available to work in any or all areas within the geographic area(s) that you have selected.
- I am not available for employment on the Island of Hawaii
- Hilo (Includes Papaikou, Pepeekeo, Honomu, Hakalau, Ninole, Papaaloa, Laupahoehoe)
03
GEOGRAPHICAL AVAILABILITY FOR THE ISLAND OF MAUI
Please check the location(s) for which you are willing to accept employment. Note: You must be available to work in any or all areas within the geographic area(s) that you have selected.
- I am not available for employment on the Island of Maui
- Wailuku / Kahului (Includes Puunene, Paukukalo, Waiehu, Waihee)
04
DRIVER'S LICENSE REQUIREMENT
Do you have a valid driver's license? If yes, you
MUST submit a legible copy of your driver's license identified by job title and recruitment number, as verification.
05
EDUCATION REQUIREMENT
I meet one of the following education/experience requirements. Please provide verification of degree (i.e., transcripts, diploma), identified by job title and recruitment number.
- I have a bachelor's degree from an accredited college or university.
- I have four years of administrative, professional, technical, or other responsible work which required a high degree of analytical skill.
- I have none of the above.
06
General Experience Requirement
Provide the following for EACH position you would like us to consider.
All employers listed should also be listed on your application. Treat each employer or position separately.
- Name of employer, your job title, dates of employment.
- A description of this employer and its major departments. What kinds of services did it provide? To whom (describe clientele)?
- In which department did you work? What was the primary function of your position? What were your major duties?
- Give a detailed description of your work experience with veterans and their dependents, if any, in each of the following areas. Be sure to give relevant examples and to describe your specific role in the process. If you have no experience, so indicate.
- The nature and purpose of your contact with veterans and their dependents and the frequency of the contact;
- How you gained AND and used your knowledge of the benefits and services that were available to veterans and their dependents. Give specific examples, which will clearly depict the nature of your involvement with these benefits and services;
- The types of personal problems you assisted veterans and their dependents with. Give examples of some of themore difficult problems you encountered and their resolutions;
- Give a breakdown of the average number of hours you spent per week on each of your major duties and responsibilities described above. Use your best estimate.
- Please describe your supervisory experience, if any, with this employer. Give the dates, number of job titles of the positions you supervised, and a description of your specific supervisory duties.
- How did your responsibilities and authority differ from those of your supervisor? Please explain.
07
Specialized Experience Requirement
For each position which provided professional work experience involving overall awareness of the
benefits and services available to veterans and their dependents and the applicable State and Federal laws, rules and regulations relative to veterans benefits, provide the following information. Treat each change in employer or position separately. Be detailed and specific in describing your role, and provide relevant examples. Any information you submit may be verified.
- Name of employer, your job title, complete dates of employment (from and to; MONTH and year).
- Specific description of the employer (e.g., was this a government department; private business? etc.) and the services provided. What was the primary mission of this employer? Who was its primary clientele?
- What was the primary function of your position? What were your major duties and responsibilities?
- What kinds of laws, rules and and regulations, if any, did you regularly work with? Describe your role in applying, explaining and interpreting these rules, regulations and laws.
- Describe the type of interviewing and/or investigations you conducted, including the frequency of the interviews and/or investigations.
- Describe the the types of determinations you had to make pertinent to the administration of veterans' benefits (e.g., determining eligibility for benefits, etc).
- Describe how your work demonstrated your ability to speak effectively before groups including the types of groups you spoke before and the frequency of your speaking engagements.
- Briefly describe any supervisory duties you performed, as part of your Specialized Experience. Include the numbers, titles and functions of your subordinates (e.g., 1 Secretary, 2 Counselors, etc.) How did your responsibilities and authority differ from those of your supervisor?
08
Supporting documents such as transcripts, driver’s license, or professional licensure as described in the job posting must be on file with the Department of Human Resources Development (HRD) to complete your application. Note: You must re-submit supporting documents to HRD if they were submitted:
- to the City & County of Honolulu;
- to the Hawaii State Judiciary;
- to the Hawaii Department of Education;
- to HRD prior to July 2006.
Please Select From One Of The Statements Below
- Supporting documents are attached.
- Supporting documents were previously submitted to the State of Hawaii, Department of Human Resources Development.
- Supporting documents are forthcoming and will be mailed to: Department of Human Resources Development, 235 S. Beretania Street, Room 1100, Honolulu, HI 96813.
- Required Question
