This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.
Pay Schedule VI, Grade 28, Regular Schedule: 35 hours per week. A vacancy exists in the Department of HHS Animal Services, Communicable Disease and Environmental Health. A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested
transfer and
promotional candidates must apply at this time.
List all
promotions and changes in job duties due to
reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
Failure to submit proof of
Licenses, Certifications and Education may result in your application not being considered.
Examples of Duties
Job Purpose Under general direction, supervises the processing and issuance of Food Service Facility Permits and various permits and licenses required by the Environmental Health Services, a division of the Baltimore County Department of Health.
- Supervises and coordinates the receipt and processing of applications and the issuance of various permits and licenses, as required by the Baltimore County Code and Baltimore County Food Service Facility Regulations.
- Plans, assigns, reviews, and coordinates the work of administrative and clerical staff.
- Supervises the daily operations of computer systems.
- Supervises the computation, collection, and disbursement of fees and the preparation of correspondence and reports.
- Creates quotes, process orders, and refunds for overpayment of fees and applications filed in error for all permits and licenses within the division.
- Ensures daily functions and activities operate effectively, efficiently, and securely within established deadlines.
- Establishes and implements standards for tracking applications and maintaining division records.
- Reviews and updates manuals and procedures.
- Ensures detailed review, preparation, issuance and enforcement of licenses for Food Service Facilities and various other permits and licenses required by Baltimore County and the State of Maryland.
- Serves as a liaison between Federal, State, and local government agencies, the business community, and the public concerning the coordination of various permit and license processes.
- Investigates and resolves complaints and responds to inquiries from the public concerning permits and licenses laws, rules, regulations, policies, and procedures.
- Interprets departmental policies to the public, other government agencies, and office staff.
- Recommends changes to and assists in the development and implementation of new and revised policies and procedures relating to permit and license laws, rules, and regulations and interprets and administers them as directed.
- Assists in the development of new programs and systems pertaining to licenses and permits including project coordination.
- Prepares or assists in the preparation of personnel related documents and forms. Completes Personnel Requisition Forms, entry, change, promotional, and termination tickets, and tracks and documents leave usage, including family and medical leave.
- Uses automated office systems, such as word processing equipment or a computer to draft and prepare a variety of letters and memos. Determines appropriate letter or memo format, proofreads, and edits documents for grammar, punctuation, and spelling, and prepares documents for distribution or mail.
- Creates and maintains a variety of detailed office databases and logs. Accesses databases to establish, retrieve, review, update, track, and revise office records. Performs queries and compiles personnel, budgetary, and statistical reports.
- Establishes and maintains confidential, alphabetical, chronological, or subject matter files and records. Reviews and summarizes information from manual and electronic files for the preparation of monthly, quarterly, and annual reports.
- Maintains calendars, schedules appointments and meetings. Prepares and types, photocopies, and distributes meeting agendas and/or minutes.
- Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
Examples Of Other Duties
Performs other related duties as required.
NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this classification. They may not include all of the essential job functions of each position in the classification. Each position may not be required to perform all of the essential job functions listed.
Qualifications
Training and Experience
Graduation from an accredited college or university with a bachelor's degree in business administration, public administration, or a related field
plus
Three years' experience in the processing and issuance of permits and licenses.
Additional experience in the processing and issuance of permits and licenses may be substituted on a year-for-year basis up to a maximum of four years for the required education.
Qualifying education beyond a bachelor's degree may be substituted on a year-for-year basis for the required experience.
Knowledge, Skills, And Abilities (Entry-Level)
Knowledge of the principles and practices of the supervision of office staff.
Knowledge of office practices and procedures.
Knowledge of the principles and practices of permit and license processing. Knowledge of spelling, grammar, and arithmetic.
Knowledge of word processing, database management, and spreadsheet software packages.
Ability to supervise staff. Skill in dealing effectively with the public. Skill in the computation of permit and license fees.
Skill in the preparation of written reports and correspondence.
Ability to understand, interpret, administer, and enforce County, Departmental, and related State laws, codes, regulations, policies, and procedures.
Ability to coordinate the work of the division.
Ability to establish and maintain effective working relationships with co-workers, other agencies, and the general public.
Ability to coordinate the maintenance of records. Ability to communicate effectively.
Knowledge, Skills, And Abilities (Full Performance)
Thorough knowledge of County and Departmental rules, regulations, policies, and procedures.
Thorough knowledge of word processing, database management, and spreadsheet software packages.
Knowledge of administrative support functions, such as personnel, budget, and purchasing.
Thorough knowledge of the principles and practices of permit and license processing.
Thorough knowledge of County and related State permits and licenses laws, rules, regulations, policies, and procedures.
Skill in the interpretation and application of County and State permits and licenses laws, rules, regulations, policies, and procedures.
Skill in the supervision of the maintenance of records, reports, and correspondence.
Skill in analyzing problems and procedures and implementing changes.
Skill in coordinating the work of administrative and clerical staff.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.
Failure to submit
proof of Licenses, Certifications and Education may result in your application not being considered.
Mail Or Deliver Documents To
ATTN: Processing Supervisor
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
You
must attach your transcript(s)/degree(s) and professional license(s)/certification(s) to your application. Unofficial copies are acceptable.
EXAMINATION PROCEDURE Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.
Conditions of Employment
Physical and Environmental Conditions
The duties of this classification are essentially sedentary, but may include occasional walking, standing, and lifting and carrying of objects of moderate weight.
Medical Examination and Employment Background Investigation
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check.
Employment Benefits For Full-Time, Merit Or Classified Employees
Baltimore County General Government offers the following benefits to full-time,merit or classified employees. Some benefits vary for sworn employees of the Police and Fire Departments. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace
All Baltimore County offices are smoke free.
Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Salary
Annual Salary review - Step increases may be granted on anniversary date based on satisfactory job performance
General Increases - Cost of living increases and adjustments may be granted as legislated.
Longevity Increases - In accordance with the specific pay schedule, a full-time merit or classified employee may receive a longevity increase, equivalent to one step, upon completion of a certain number of years of classified service with the County.
Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance
Benefits
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System (ERS), with very limited exceptions.
Paid Leave
Paid benefits listed below vary depending upon the Classification.
Sick Leave
Vacation Leave
Personal Leave
Holidays
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.
Educational Assistance
70 to 80 percent tuition reimbursement following successful completion of pre-approved courses related to position. Amount of reimbursement and fiscal year dollar limitations vary with bargaining group.
Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
01
The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the
Work History/Experience section of this application. Questions with text answers require you to include the name of the employer/organization and dates of the specific experience.
- I have read and acknowledge the above statement.
02
Failure to complete all fields of the "Work Experience/History" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.
- I have read and acknowledge the above instructions.
03
Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government? Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems or Baltimore County Community College and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.
04
Select the option that best describes your education and experience.
- Masters' degree in business administration, public administration and at least one (1) years' experience in the processing and issuance of permits and licenses.
- BS degree in business administration, public administration, plus at least three (3) years' experience in the processing and issuance of permits and licenses.
- AA degree in business administration, public administration, plus at least five (5) years' experience in the processing and issuance of permits and licenses.
- High School diploma or an appropriate equivalent and at least business administration, public administration, plus at least seven (7) years' experience in the processing and issuance of permits and licenses.
- I do not have any of the combinations of education and experience.
05
Provide specific example(s) of your permit processing experience cited in the previous question. Include the employer(s) and date(s) you performed these duties. If you do not have permit processing experience, respond by entering "N/A" in the space below.
06
If you are substituting education for any of the required experience, transcripts must be submitted with your application in order to meet the minimum qualifications for the position. Failure to submit proof of Education will result in your application not being considered.
- I have read and acknowledge the above statement.
07
Customer Service Many positions require working with clients or customers, either on the telephone or in person. Choose the answer that best describes your experience.
- I have customer service experience dealing with customers/clients in person.
- I have customer service Experience dealing with customer/clients on the telephone.
- I have customer service experience dealing with customers both in person and on the telephone.
- I have little or no experience dealing with customers/clients in person or on the telephone.
08
Spreadsheets: Select the choice that best describes your experience using Excel or other spreadsheet software.
- Create & modify spreadsheets, create & modify formulas, format spreadsheets, enter & update data.
- Modify formulas, format spreadsheets, enter & update data in existing spreadsheets.
- Enter or update data in existing spreadsheets.
- No experience using spreadsheet software.
09
Word Processing: Select the option that best describes your experience using Microsoft Word or other word processing software.
- Create, format, modify, merge, track changes to and print text documents, outlines, tables, charts, labels, envelopes, forms and other documents.
- Create, format, modify and print letters and other text documents.
- No experience using word processing software.
10
Do you have experience using Accela?
11
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No" in the previous question, respond by entering "N/A" to this question.
12
Select the software and/or other systems with which you have specific education and/or experience.
- Microsoft Windows
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Publisher
- Adobe Office Suite
- Office 365
- Webex
- Workday
- Outlook
- Other email/calendar/schedule software
- Other word processing, spreadsheet, desktop publishing and/or presentation software applications
- I have no experience in any of the above listed software applications.
13
Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose "No" in the previous question, respond by entering N/A to this question.
14
The work of these positions is essentially sedentary, with occasional walking, lifting, and/or other restricted physical activities. Are you willing and able to accept this condition of employment?
15
Applicants selected for an appointment to a position in Baltimore County must successfully complete a physical examination and drug screen and an employment background investigation, including, but not limited to a criminal background, education, and fingerprint check. Are you willing and able to accept these conditions of employment?
- Yes, I am willing and able to accept these conditions of employment.
- No, I am not willing to accept these conditions of employment and therefore I understand I will not be considered for this position with Baltimore County Government.
16
I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.
- I have read and acknowledge the above statement.
- Required Question
