About Us
The Denver Police Department Communications Center is recruiting for multiple Police Dispatcher positions. We are seeking flexible, multi-tasking individuals who can assess the priority for police, fire and/or emergency medical services, through exceptional listening, and problem solving skills. A dispatcher’s responsibilities are multi-faceted, multi-dimensional and very fast paced in nature.
The Denver Police Department’s Communication Center Is a 24 Hour, Seven Day a Week Operation, Therefore, Applicants Must Be Willing To Work The Following
- shift work (swing or graveyard)
- work weekends
- work holidays and
- work overtime on short notice
Shift Incentive Differential
Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.
Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.
About Our Job
These positions perform dispatch work for the Department, operating and monitoring communications equipment in response to police emergencies. This position works closely with dispatchers for Denver Health and Hospitals as well as dispatchers for the Denver Fire Department.
A dispatcher enters information into a Computer Aided Dispatch (CAD) system and relays the call information to the first responder which may involve direct radio communication with police officers. A dispatcher performs computer clearances and information searches for police officers, and detectives utilizing computer systems including National Crime Information System (NCIC), the Colorado Crime Information System (CCIC) and City and County of Denver court files.
About You
Qualified applicants MUST POSSESS THE FOLLOWING:
- High School Diploma or GED Certificate
AND
- One year of experience as a 911 Operator or Emergency Dispatcher
OR,
- Two years of experience in public contact over the phone/inperson
OR,
- One year of high volume call center/general-dispatching experience.
OR,
- One year of experience as a paramedic on an emergency ambulance (not an air ambulance) or as a firefighter, police officer, or military police officer.
AND
MUST have skill in utilizing Microsoft Windows or comparable operating systems.
Finalists will be subject to a background investigation encompassing employment and criminal history.
About Everything Else
Career advancement opportunities include: Lead positions and Communications Center Supervisor; all promotional opportunities will result in salary increases commensurate with the increased level of responsibility.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, QUALIFIED CANDIDATES MUST APPLY ON LINE at www.denvergov.org/jobs (a resume can be attached).
100% Written
To view the City and County of Denver's robust benefit package that only a multiple-industry employer can offer click the link below.
www.DenverGov.org/Benefits
01
Do you currently work with the City and County of Denver, Department of Safety?
02
Do you have a High School Diploma or GED Certificate?
03
Do you have at least one year of experience as a 911 Operator or Emergency Dispatcher OR, Two years of experience in public contact over the phone/in-person OR, One year of high volume call-center/general dispatching experience OR, one year of experience as a paramedic on an emergency ambulance (not an air ambulance) OR, as a firefighter, police officer, or military police officer AND Working knowledge of MS-Windows environment or comparable Operating Systems?
04
The entry rate for this position is $18.87 per hour. Are you willing to accept the minimum starting salary?
05
In the Communications Center, shifts are bid by seniority. As a new employee, there is a high probability you will be working the swing or graveyard shift for a considerable period of time. Are you capable of doing so?
06
Which best describes your experience in determining when appropriate to assertively take control of a call to efficiently provide police services.
- I consider myself very proficient in this area.
- I have performed this work regularly and feel comfortable in this
- I have limited understanding and experience in this area
- I have no experience in this area
07
Please describe the experience directly related to this factor.
08
Please indicate your experience in using a computer assisted system to effectively deliver police services:
- I consider myself very proficient in this area.
- I have limited understanding and experience in this area
- I have no experience in this area
09
Please describe the experience directly related to this factor.
10
Describe the most challenging emergency situation you were involved in professionally. Why was it challenging?
11
Describe an emergency situation which was handled less than effectively. In hindsight, what could have been done differently which would have made it more successful?
12
Describe a situation in which you were an integral part of an emergency situation that involved multiple agencies/responders. What role did you play in monitoring the situation? What role did you play in the communication between the various agencies?
13
What do you believe are the two most critical components in ensuring a successful outcome to an emergency situation?
